Case Development Paralegal

Job Description:

• Conduct initial and follow-up interviews with clients to collect and verify essential case information.
• Maintain regular communication with clients in the early stages of the case to gather updates, documents, and any missing information.
• Provide clients with a clear understanding of next steps and what is needed from them.
• Collect, review, and summarize key information related to liability, injuries, insurance, and incident details.
• Request and obtain relevant documents from clients, providers, insurers, and agencies.
• Assist in identifying potentially responsible parties and verifying preliminary case facts.
• Initiate early evidence-gathering tasks to ensure deadlines are met.
• Advance cases through the firm’s early-stage workflow by completing required tasks promptly and accurately.
• Ensure all time-sensitive items — such as early notices, required forms, and follow-up communications — are completed within deadlines.
• Maintain clear, organized, and thorough documentation of all actions and communications.
• Make detailed and informed case recommendations to the attorneys and management.
• Accurately enter, update, and maintain case information in the firm's case management system.
• Track client treatment progress, identify gaps or issues, and ensure updated information is captured.
• Prepare cases for handoff to the next phase of the process once all required early-stage tasks are complete.
• Serve as a compassionate, steady point of contact during what may be a difficult time for clients.
• Help clients navigate early treatment needs, documentation requests, and general case questions by guiding them to the right care at the right time.
• Uphold the firm’s core value of doing good by doing right through consistent, high-quality communication.

Requirements:

• Strong communication and interviewing skills
• High attention to detail and accuracy
• Ability to follow structured workflows, processes, and checklists
• Excellent organizational and time-management abilities
• Comfort with technology and using case management software
• Ability to handle sensitive conversations with empathy and professionalism
• Strong multitasking skills and ability to manage a high volume of active cases
• Exceptional analytical skills for evaluating case details, identifying key issues, and contributing to case strategies.
• Effective problem-solving skills to address and resolve issues that arise during case management.
• Exemplifies Chaffin Luhana LLP’s Core Values of Doing Good by Doing Right ™: Results Driven, Excellence Without Paralysis, Compassionate and Authentic, In It Together, and Innovative Growth.
• Preferred Experience in personal injury, insurance, medical administration, customer service, or legal intake
• Experience in a deadline-driven or professional services environment
• Familiarity with case management systems (Salesforce/Litify a plus)
• Paralegal certificate or relevant coursework (preferred but not required)

Benefits:

• 401k Contributions: The firm offers a discretionary match up to 5%. This includes a 100% match on the first 3% of contributions and a 50% match on the next 2%, based on annual compensation.
• Charitable Donations: The Chaffin Luhana Foundation makes an annual donation to a charity of each team member’s choice.
• Medical Insurance: $503 toward monthly health premiums for team members or their families. Team members pay just $1.
• Dental Insurance: Full coverage, with only a $1 monthly contribution from the team member.
• Vision Insurance: Full coverage, with only a $1 monthly contribution from the team member.
• Health Reimbursement Account (HRA): Team members receive a $1,000 contribution from the firm in their HRA account if enrolled in the PPO health plan.
• Family / Dependent Care (DCR): Team members can contribute up to $5,000 pre-tax for dependent care.
• Flex Spending Account (FSA): Team members can contribute up to $1,000 pre-tax for medical expenses.
• Tax-free Transit Commute (TRN): Team members can contribute up to $325 per month pre-tax toward transit tickets.
• Discounted Parking (PKG): Team members can contribute up to $325 per month pre-tax toward parking.
• Paid Time Off (PTO): 15 PTO days per year, increasing to 20 days after 3 years with the firm.
• Sick Days: 3 paid sick days per year.
• Office is closed for 10 public holidays.
• Office is typically closed between Christmas and New Year’s Day.
• Casual Dress: Enjoy our business casual dress code.
• Up to $500 annually for continued education or training.
• Take a Kolbe Assessment to learn your instinctive method of operation.
• Time management luncheons with senior leadership to elevate team and organizational success.
• Free access to GreenTree SportsPlex for Pittsburgh office.
• Bonusly points for peer-to-peer recognition, redeemable for gift cards, trips, dinners, and more.
• Free team lunches and happy hours.
• Year-end discretionary bonus.
• Annual firm outing for all team members to meet up and have fun.

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