Experienced Customer Service Representative – Fitness Programs (Remote, $15-$16/hour)

Are you passionate about delivering exceptional customer experiences and empowering individuals to live healthier and longer? Do you thrive in a dynamic, fast-paced environment where no two calls are ever the same? If so, we invite you to join blithequark's high-volume call center team as an Experienced Customer Service Representative – Fitness Programs! At blithequark, we're dedicated to providing innovative solutions that empower individuals to take control of their health and wellness. Our Fitness Programs are designed to support our members in achieving their fitness goals, and we're seeking a talented Customer Service Representative to join our team. As a key member of our call center team, you'll play a vital role in delivering exceptional customer experiences, resolving issues, and providing support to our members nationwide.

About blithequark

blithequark is a leading provider of innovative solutions that empower individuals to live healthier and longer. Our mission is to deliver exceptional customer experiences, support our members in achieving their health and wellness goals, and foster a culture of collaboration, innovation, and growth. With a strong commitment to diversity, equity, and inclusion, we're dedicated to creating a workplace where everyone feels valued, respected, and empowered to succeed.

Responsibilities

As an Experienced Customer Service Representative – Fitness Programs, you'll be responsible for:

• Demonstrating knowledge and understanding of all blithequark Fitness products and programs
• Answering incoming calls on the blithequark telephone system in a professional, accurate, timely, and courteous manner
• Ascertaining the nature of the call and recording information in the appropriate system
• Providing answers to member questions by following standard policies and procedures
• Interacting in a positive, respectful manner and establishing and maintaining cooperative working relationships with internal and external customers
• Coordinating collection of necessary information, including member co-pays or payments when necessary
• Forwarding documentation to Research Team for follow-up if issue requires additional action
• Analyzing information, problems, issues, situations, and procedures to develop effective solutions to ensure member satisfaction with the Fitness programs
• Researching unique questions using all available resources. Referring difficult issues to Supervisor for appropriate answers
• Handling all issues requiring additional action within the necessary timeframes
• Managing time to ensure calls are answered within required timeframes and appropriate follow-up is conducted in a timely manner
• Exercising strict confidentiality in all matters relating to the member experience with the Fitness program
• Attending and participating in meetings to discuss issues and foster teamwork among department personnel
• Responding to requests from other blithequark department personnel, contacting clubs and members as required

Qualifications

To be successful in this role, you'll need:

• High school diploma or equivalent required
• One-year experience performing customer service duties; inbound call center experience preferred
• Experience in healthcare preferred
• Basic experience with MS Office
• Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships
• Ability to display excellent customer service to meet the needs and expectations of both internal and external customers
• Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment
• Ability to effectively organize, prioritize, multi-task, and manage time
• Demonstrated accuracy and productivity in a changing environment with constant interruptions
• Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions
• Ability to exercise strict confidentiality in all matters

Work Environment and Culture

As a remote worker, you'll have the flexibility to work from home in a designated work area with company-provided technology equipment. Our remote work environment is designed to support your productivity, well-being, and work-life balance. You'll have access to online training, resources, and support to help you succeed in your role.

Compensation and Benefits

We offer a competitive compensation package, including:

• Starting pay at $15/hour with potential of $16/hour within the first year, plus merit
• Additional bonus opportunities based on meeting Key Job Accountabilities (KJA) after 6, 12, and 24 months
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for professional growth and development

How to Apply

If you're passionate about delivering exceptional customer experiences and empowering individuals to live healthier and longer, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online application portal.

Equal Employment Opportunity

blithequark is an Equal Opportunity/Affirmative Action Employer. We're committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. We welcome applications from diverse candidates and are proud to be an inclusive employer.

Accommodations for Individuals with Disabilities

If you're a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you're unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact our Human Resources Department at (800) 848-3555 x6702.

Pay Transparency

blithequark will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

Apply Now

Don't miss this opportunity to join our dynamic team and make a difference in the lives of our members. Apply now to become an Experienced Customer Service Representative – Fitness Programs at blithequark! Apply for this job