Experienced Part-Time Customer Service Representative – Remote Weekend Shifts

Are you a highly motivated and production-driven individual with excellent communication skills? Do you thrive in a fast-paced environment and enjoy providing exceptional customer experiences? If so, we invite you to join our dynamic Operations team at blithequark as a Weekend Part-Time Customer Service Representative. As a valued member of our team, you will play a critical role in delivering top-notch customer service and support to our clients, while also contributing to the growth and success of blithequark.

About blithequark

blithequark is a leading inbound call center specializing in customer service and benefits compliance. With over 1000 clients and a reputation for excellence, we have been awarded the prestigious Great Place to Work designation twice. Our team is passionate about delivering exceptional customer experiences and making a positive impact on our clients' lives. As a remote employee, you will have the flexibility to work from the comfort of your own home office, while still being part of a dynamic and supportive team.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our Operations team as a Weekend Part-Time Customer Service Representative. As a CSR, you will be responsible for providing exceptional customer service, resolving customer issues, and collecting and documenting claim details. You will also have the opportunity to learn and grow with our team, while contributing to the success of blithequark.

Responsibilities

As a Weekend Part-Time Customer Service Representative, your key responsibilities will include:

• Providing positive customer service and technical expertise through prompt, accurate, and courteous response to customer information needs
• Offering empathy and support to customers during the claim process
• Collecting and documenting all claim details provided by the customer into the claim accurately
• Identifying and resolving customer issues by adhering to clients-specific handling instructions
• Utilizing call scripting to ensure consistency and efficiency in handling customer claims and inquiries
• Punctuality and Reliability: remaining available for extended hours or additional shifts during peak periods or emergency situations to provide critical support
• Adhering to break and lunch schedules to maintain productivity and ensure consistent customer service coverage
• Successfully demonstrating blithequark's core values:

+ Customer first: fulfills customer needs with compassion + Self-motivated: takes initiative and commits to the task at hand + Teamwork: promotes unity over self + Continuous improvement: strives for daily growth

Requirements

To be successful in this role, you will need:

• High School Diploma or general education degree (GED) required
• 1-2 years of quality assurance experience preferred
• Language Skills:

+ Ability to read and interpret documents such as police and accident reports + Ability to write routine correspondence and detailed accident descriptions + Ability to project a confident, clear, and professional telephone presence + Ability to provide feedback verbally and written in a positive, professional manner

• Bi-lingual in Spanish Preferred
• Computer Skills:

+ Knowledge of and ability to navigate basic computer functions, including Microsoft Word and Excel + Ability to type at least 40wpm

Network Requirements

To ensure a stable and secure connection, you will need:

• A reliable internet connection with a minimum speed of 10 Mbps
• A private network, not a public location
• No VPNs allowed, as logins must happen in the US
• A Speed Test must be run from the computer you will be working from (www.speedtest.net)

Benefits and Compensation

As a Weekend Part-Time Customer Service Representative, you will enjoy:

• Competitive compensation
• 20+ hours per week
• Ancillary Benefits: Eligible 1st day of month following 60 days of employment

+ Dental, Accident Insurance, Critical Illness, Dependent Care, FSA (Flex Savings Account), SavvyFi- College Savings

• Less than 20 hours per week

+ Ancillary Benefits: Eligible 1st day of month following 60 days of employment + Dependent Care, FSA (Flex Savings Account), SavvyFi- College Savings

• 401K: Eligible after 6 months of employment
• PTO: Eligible after 90 days of employment
• Employee Assistance Program

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please visit our website to register as a candidate and submit your application. Apply Job!

Equal Employment Opportunity

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. Apply for this job