Experienced Pharmacy Technician – Patient Care and Customer Service Specialist for Walgreens Barberton, OH Location

About Us

At Walgreens, we are committed to helping our customers and patients live healthier lives. As one of the largest pharmacy chains in the United States, we offer a wide range of services, including prescription filling, health and wellness products, health information, and photo services. Our team of dedicated professionals is passionate about delivering exceptional customer service and ensuring that our patients receive the best possible care.

Job Summary

We are seeking an experienced Pharmacy Technician to join our team at our Walgreens location in Barberton, OH. As a Pharmacy Technician, you will play a critical role in providing patient care and customer service to our patients and customers. You will work closely with our pharmacists and other healthcare professionals to ensure that our patients receive the best possible care.

Key ResponsibilitiesKey Responsibilities

• Assist pharmacists in the preparation and dispensing of medications, including counting, measuring, and labeling medications.
• Process prescriptions, including verifying patient information, checking for potential interactions, and ensuring that medications are dispensed correctly.
• Provide patient education and counseling on medication use, side effects, and potential interactions.
• Answer patient and customer questions, provide information on medications and health-related topics, and resolve customer complaints in a professional and courteous manner.
• Maintain accurate and up-to-date patient records, including medication lists and allergy information.
• Participate in quality improvement initiatives, including monitoring and reporting on patient satisfaction and medication errors.
• Assist with inventory management, including ordering and stocking medications and supplies.
• Perform other duties as assigned by the pharmacist or pharmacy manager.

Essential Qualifications

• High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.
• Pharmacy Technician Certification Board (PTCB) or ExCPT certification required; PTCB or ExCPT recertification required every 2 years.
• 1-2 years of experience as a pharmacy technician, preferably in a retail or hospital setting.
• Excellent communication and interpersonal skills, with the ability to work effectively with patients, customers, and healthcare professionals.
• Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
• Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
• Ability to lift up to 50 pounds, stand for long periods, and move quickly and efficiently in a retail environment.

Preferred Qualifications

• 2-5 years of experience as a pharmacy technician, preferably in a retail or hospital setting.
• Experience with pharmacy software and technology, including automated dispensing systems and electronic health records.
• Knowledge of pharmacy laws and regulations, including HIPAA and OSHA.
• Experience with patient education and counseling, including medication therapy management and disease state management.
• Ability to speak multiple languages, including Spanish, Chinese, or other languages commonly spoken in the local community.

Skills and Competencies

• Strong communication and interpersonal skills, with the ability to work effectively with patients, customers, and healthcare professionals.
• Excellent organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
• Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
• Strong problem-solving and critical thinking skills, with the ability to analyze complex situations and develop effective solutions.
• Ability to work independently and as part of a team, with a high level of flexibility and adaptability.

Career Growth Opportunities and Learning Benefits

At Walgreens, we are committed to helping our employees grow and develop their careers. As a Pharmacy Technician, you will have opportunities to advance to leadership roles, including pharmacy manager or assistant manager. You will also have access to ongoing training and education, including certification programs and continuing education courses. Our pharmacy technicians are also eligible for promotions to other roles within the company, including retail management and corporate positions.

Work Environment and Company Culture

Our Walgreens location in Barberton, OH is a fast-paced and dynamic environment, with a high level of energy and enthusiasm. Our team is committed to providing exceptional customer service and ensuring that our patients receive the best possible care. We are a diverse and inclusive workplace, with a strong commitment to diversity, equity, and inclusion. Our company culture is built on a foundation of respect, empathy, and compassion, with a focus on teamwork and collaboration.

Compensation, Perks, and Benefits

As a Pharmacy Technician at Walgreens, you will be eligible for a competitive salary and benefits package, including:

• Competitive hourly wage, with opportunities for advancement and bonuses.
• Comprehensive health insurance, including medical, dental, and vision coverage.
• 401(k) retirement plan, with company match and vesting schedule.
• Flexible scheduling, including part-time and full-time opportunities.
• Opportunities for professional development and continuing education.
• Discounts on Walgreens products and services.

Conclusion

If you are a motivated and compassionate individual who is passionate about providing exceptional patient care and customer service, we encourage you to apply for this exciting opportunity. As a Pharmacy Technician at Walgreens, you will have the opportunity to make a real difference in the lives of our patients and customers, while also advancing your career and personal growth. Apply now to join our team and start your journey with Walgreens!