Experienced Customer Service and Support Representative – Delivering Exceptional Experiences in Exterior Building Products
Are you passionate about delivering exceptional customer experiences and making a lasting impact in the exterior building products industry? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark, a leading distributor of exterior building products for residential and commercial remodeling and new construction markets, as an Experienced Customer Service and Support Representative. Since 2022, blithequark has been undergoing a transformation to maximize our potential through investments in people, operations, and brands. We're committed to creating a workplace where your ideas and input are valued, and your contributions have a direct impact on our success. As a valued member of our team, you'll have the opportunity to work with a talented group of professionals who share your passion for delivering exceptional customer experiences.
About blithequark
Founded in 1947, blithequark is a trusted partner to contractors, remodelers, builders, and architects, providing a wide range of exterior building products, including windows, siding, metals, and more. With over 100 company-operated supply centers across the United States, we're dedicated to serving our customers with the highest level of service and support.
Key Responsibilities
As an Experienced Customer Service and Support Representative, you'll be responsible for delivering exceptional customer experiences through:
- Responding to customer needs thoroughly and in a timely manner, with accuracy and detail
- Developing and maintaining a high level of product knowledge
- Fielding and resolving customer issues and questions
- Performing inside sales duties as needed
- Utilizing consultative selling skills to establish, develop, and service new customer accounts
- Providing quotes to customers and processing customer orders
- Scheduling product deliveries and communicating with customers
- Ordering inventory for replenishment
- Maintaining a safe work environment and operating in a safe manner
- Supporting the Supply Center Team in achieving overall goals and objectives
- Accurate order entry
- Following and executing any additional direction given by the Branch Manager to assist in achieving overall goals and objectives
Essential Qualifications
To succeed in this role, you'll need:
- Ability to multi-task and make business decisions in a constantly changing, fast-paced environment
- Composed under pressure
- Results-driven with a positive attitude
- Effective time management and organizational skills
- Excellent communication skills, both written and verbal
- Ability to learn and adapt to new technology
- Physical ability to frequently stand, walk, bend, talk, and listen
Preferred Qualifications
While not required, we prefer candidates with:
- College degree
- 2+ years' experience in a retail/wholesale environment with a demonstrated success working with customers
- Microsoft Excel, Office, and Outlook experience
- General knowledge of the building industry
Work Environment
As a Customer Service and Support Representative, you'll work in a warehouse environment and office space, with frequent use of company communication devices, such as a computer, cell phone, and printer. You'll also be required to wear Personal Protective Equipment (PPE) issued for the branch location.
Benefits
At blithequark, we offer a comprehensive benefits package, including:
- Medical, dental, vision, life, and disability insurance for employees and their eligible family members
- Participation in our company's 401(k) plan with matching contributions
- Minimum of eight hours of vacation time every month and 10 paid holidays throughout the calendar year
- Opportunities for growth within the company
- Collaborative environment with idea-sharing, learning, and curiosity
- Training and mentoring
- Other compensation, including bonuses, commissions, or other forms of compensation, position-dependent
Why Join blithequark?
At blithequark, we're committed to creating a workplace where your ideas and input are valued, and your contributions have a direct impact on our success. We offer a collaborative environment with opportunities for growth, training, and mentoring. If you're passionate about delivering exceptional customer experiences and making a lasting impact in the exterior building products industry, we invite you to join our team.
How to Apply
If you're ready to take your career to the next level and join a dynamic team of professionals, apply now by visiting our website at [insert website URL]. We can't wait to hear from you! Apply for this job