Experienced Full-Time Remote Admin, Customer Service, and HR Specialist - Global Workforce Management and Exceptional Support

Join the blithequark Team: Delivering Exceptional Support and Experience

Are you a motivated and customer-focused individual looking for a fully remote position where you can make a real difference in people's lives? Do you thrive in fast-paced environments and enjoy learning new things? blithequark is seeking an experienced Admin, Customer Service, and HR specialist to join our Experience Team, providing top-notch support to our global workforce and clients.

About blithequark

blithequark is a global consulting company operating in the HR and tech space, providing complete workforce management platforms and employer of record services. Established in 2000, we have grown to become a leading player in our industry, with a strong presence in the US, Canada, and globally. Our team is passionate about delivering exceptional support and experiences to our clients and workers, and we're looking for someone to join our team who shares our values and commitment to excellence.

Key Responsibilities

• Utilize critical thinking skills to analyze problems and produce solutions, ensuring timely and effective resolution of worker and client issues.
• Employ a solutions-focused mindset to resolve incoming inquiries via phone and email, providing personable and proactive support.
• Navigate our proprietary workforce management software and other vendor systems fluently, utilizing the information housed to support incoming queries.
• Represent blithequark's tone of voice and core values in every interaction internally and externally, establishing yourself as an expert in employment services.
• Work collaboratively with all departments to provide a seamless experience to both workers and clients, contributing materially to ideas to improve processes.
• Contribute to internal company culture by employing a team-first mindset, promoting a positive and inclusive work environment.

About You

We're looking for someone with:

• Over 2 years of experience in Administration or Customer Success (CS) positions, ideally in the HR/Staffing industry or with a SaaS company.
• Experience working with CS ticketing systems and ability to navigate complex software.
• Excellent written and spoken communication skills, with the ability to handle challenging conversations with empathy and calmness.
• High attention to detail, with a focus on delivering exceptional support and experiences.
• Resourceful learning, critical thinking, and solutions-focused approach, with the ability to explain complex terms simply.
• A team-first mindset, with a passion for promoting a positive and inclusive work environment.

What We Offer

Compensation and Benefits

We offer a competitive salary range of $43,888 - $45,000 per year, along with a comprehensive benefits package, including:

• Contribution towards medical care with elective options for dental, vision, disability, and life insurance.
• Generous PTO policy – 10 days' vacation time + 1-week sick/personal time off to be taken at your discretion.
• 401(k) plan to help you plan for your future.
• Paid time off and holidays to ensure a healthy work-life balance.

Work Environment and Culture

At blithequark, we pride ourselves on our amazing team culture and commitment to employee growth and development. As a fully remote employee, you'll have the flexibility to work from home and enjoy a healthy work-life balance. Our team is passionate about delivering exceptional support and experiences, and we're looking for someone to join our team who shares our values and commitment to excellence.

Career Growth Opportunities

We're committed to employee growth and development, and offer opportunities for professional growth and advancement within the company. As a member of our team, you'll have access to training and development programs, mentorship opportunities, and a supportive team environment that encourages learning and growth.

How to Apply

If you're passionate about delivering exceptional support and experiences, and thrive in fast-paced environments, we'd love to hear from you! Please submit your application, including your resume and a cover letter, to join our team and take on this exciting opportunity.

Schedule and Requirements

This is a full-time, 40-hour per week position, with a schedule of Monday – Friday, 9:00 AM – 6:00 PM EST. As a fully remote employee, you'll need to have:

• Adequate and reliable internet connection (ideally with a minimum of 50mbps/50mbps).
• A workspace/office set-up that is fully-functioning, where you can work without interruption and background disruptions.

We're excited to hear from you and look forward to welcoming you to our team!