Experienced Customer Service Representative – Virtual Call Center
Join blithequark, a leading retail brand, as a Customer Service Representative in our virtual call center. As a key member of our team, you will be responsible for providing exceptional customer service to our valued clients, resolving issues, and exceeding customer satisfaction expectations. If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
About blithequark
blithequark is a pioneering retail brand that takes shoppers on a journey of discovery, exploring new paths, and bringing shoppers a unique perspective that enriches their lives. We offer a curated assortment of exclusive products and top brand names in health and beauty, jewelry, home/lifestyle, fashion/accessories, and electronics, incorporating entertainment, personalities, and industry experts to provide a unique shopping experience. Our virtual call center is a dynamic and fast-paced environment where you will have the opportunity to work with a variety of styles, navigate multiple systems and screens, and troubleshoot technical problems.
Key Responsibilities
As a Customer Service Representative, you will be responsible for:
- Answering inbound customer calls in a timely and professional manner
- Resolving customer complaints and issues in a fair and efficient manner
- Providing personalized service to each caller, ensuring a positive experience
- Confirming refunds, taking payments, placing orders, and analyzing account data
- Working in a high-paced call center environment, handling a high volume of customer inquiries
- Collaborating with colleagues and supervisors to achieve team goals and objectives
- Participating in ongoing training and development to improve customer service skills and product knowledge
Life at blithequark
As a Customer Service Representative at blithequark, you can expect:
- A dynamic and fast-paced work environment with opportunities for growth and advancement
- A comprehensive training program to ensure your success in the role
- A competitive compensation package, including a starting rate of $15.00/hour, with automatic increases in pay every 6 months for 2 years
- A pay-for-performance incentive program, paid out monthly to eligible team members
- Opportunities for advancement across the entire Qurate network
- A supportive and inclusive team environment, committed to diversity, equity, and inclusion
- A flexible work schedule, with opportunities to work from home and participate in virtual training sessions
Requirements
To be successful in this role, you will need:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced call center environment, handling a high volume of customer inquiries
- Strong problem-solving and conflict resolution skills
- Ability to work independently and as part of a team
- Basic computer skills and familiarity with Microsoft operating systems
- A self-provided computer or laptop, running a Microsoft Operating System, not older than 3 years
- A headset compatible with blithequark specifications
- High-speed internet connection (satellite, broadband, wireless, mobile, or dial-up services are not permitted)
- Ability to work weekends, holidays, and additional hours as required
- Residency in Florida, Tennessee, or Virginia
Preferred Qualifications
* Bilingual skills, with fluency in Spanish and English
- Previous customer service experience in a call center environment
- Familiarity with blithequark products and services
- Experience with customer relationship management (CRM) software
System Requirements
To ensure a great experience for our customers, our Work at Home Team Members need to maintain the necessary system requirements. A full specification list will be provided after your interview, but here are a few items to consider:
- Self-provided computer or laptop, running a Microsoft Operating System, not older than 3 years
- Headset compatible with blithequark specifications
- High-speed internet connection (satellite, broadband, wireless, mobile, or dial-up services are not permitted)
Training Schedule
Your blithequark career begins with a paid training period, where attendance and participation are required. Your first day will be on a Thursday to complete Tech Set Up. After you connect, orientation and training will begin on Monday for six weeks, Monday to Friday, 9:00 am - 5:30 pm ET. Training schedule and working schedule post-training will differ.
Application Process
Our application process is candidate-led. To apply, please: 1. Complete the application form 2. Complete the skills assessment on a mobile device or computer 3. Self-schedule an interview
Remote Work Policy
Remote work is not permitted in NYC at this time. However, our virtual call center is a dynamic and flexible work environment, where you can work from home and participate in virtual training sessions.
About Qurate Retail Group
Qurate Retail Group is a family of six leading retail brands, including blithequark, QVC, Ballard Designs, Frontgate, Garnet Hill, and Grandin Road. We are committed to providing a more human way to shop, combining shopping and entertainment to curate products, experiences, conversations, and communities for millions of highly discerning shoppers. Our culture and talent experience are at the heart of what we do, and we are passionate about creating a fun, fast-paced, and inclusive work environment.
Join the blithequark Team
If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Join our dynamic and fast-paced team, and be part of a company that is committed to providing a more human way to shop. Apply now and take the first step towards a rewarding career with blithequark. Apply for this job