Experienced Patient Customer Service Representative – Remote Work Opportunity

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of patients? Do you thrive in a fast-paced environment and are eager to learn and grow with a dynamic organization? If so, we invite you to join blithequark's Patient Customer Service team as a Customer Service Support Representative. As a valued member of our team, you will play a vital role in providing top-notch support to patients, healthcare providers, and insurance carriers, helping to resolve complex billing issues and ensuring seamless communication throughout the revenue cycle management process.

About blithequark

At blithequark, we are committed to accelerating life-changing healthcare breakthroughs and improving the delivery of care for all. Our team of dedicated professionals is passionate about making a difference in the lives of patients and their families. We believe in fostering a culture of innovation, continuous learning, and collaboration, where every employee has the opportunity to grow and develop their skills.

Responsibilities

As a Customer Service Support Representative, you will be responsible for:

• Answering 80+ inbound calls per day from patients, healthcare providers, and insurance carriers, providing empathetic and professional support to resolve complex billing issues
• Initiating payment plans for patients with outstanding balances, ensuring timely and efficient resolution of financial obligations
• Utilizing multiple resources to resolve patient inquiries while on the phone, demonstrating a proactive and solution-focused approach
• Maintaining performance goals and metrics, consistently delivering high-quality service and exceeding expectations
• Becoming proficient with processes and systems after completing a structured training program, demonstrating adaptability and a willingness to learn

Knowledge, Skills, and Abilities

To succeed in this role, you will need:

• The ability to work and learn in a fast-paced environment, with a strong attention to detail and excellent organizational skills
• Excellent communication and interpersonal skills, with the ability to navigate multiple computer screens and applications
• Alpha-Numeric data entry proficiency, with a strong understanding of medical terminology and billing processes
• The ability to perform successfully in a team environment, with a collaborative and customer-centric approach
• Proficiency navigating multiple computer screens and applications, with a strong understanding of software and technology systems

Requirements

To be considered for this role, you will need:

• A High School Diploma or equivalent
• A dedicated work-from-home space, with a reliable internet connection and a quiet, distraction-free environment
• The ability to manage time and tasks independently, with a strong focus on productivity and efficiency
• Previous medical and/or call center experience is a plus, but not required

Technical Requirements

To ensure seamless communication and data exchange, you will need:

• An internet download speed of at least 50 megabytes per second
• A wired Ethernet connection, with no satellite internet or mobile hotspot usage
• A reliable computer and software systems, with the ability to connect equipment to a router/modem using an Ethernet cord

Why Join blithequark?

As a Customer Service Support Representative at blithequark, you will enjoy:

• A work-from-home opportunity, with the flexibility to manage your schedule and work environment
• Quarterly variable bonus potential, with opportunities for growth and advancement
• Generous paid time off, with a focus on work-life balance and employee well-being
• Medical, Vision, and Dental Insurance Options, with Flexible Spending Accounts and 401(k) and Employee Stock Purchase plans
• No Charge Lab Testing, Fitness Reimbursement Program, and many more incentives to support your physical and mental health

Pay Range

The pay range for this role is $15.25-21.00 per hour, with the possibility of higher pay based on experience and performance.

Benefits

As a blithequark employee, you will be eligible for comprehensive benefits, including:

• Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement, and Employee Stock Purchase Plan
• Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only

Equal Opportunity Employer

blithequark is proud to be an Equal Opportunity Employer, committed to diversity and inclusion in the workforce. We do not tolerate harassment or discrimination of any kind, and make employment decisions based on the needs of our business and the qualifications of the individual.

Accessibility and Accommodations

If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at blithequark Accessibility.

Application Window

The application window for this role closes on October 2, 2024. We encourage all qualified candidates to apply.

Apply Now

Ready to join our team and make a meaningful impact in the lives of patients? Apply now by clicking the link below: Apply Job! Apply for this job