Clinical Informatics Specialist ON SITE St. Croix Falls, WI

About the position St Croix Regional Medical Center is currently seeking a Clinical Informatics Specialist. Working shifts include Monday-Friday, regular business hours. This full-time position will be based in St. Croix Falls, WI with periodic travel to community clinics as needed. The Clinical Informatics Specialist provides and coordinates organization-wide training and support to clinical staff and end-users of the Epic (Excellian) EMR platform. This role is responsible for the onboarding of clinical staff and providers, as well as the ongoing training and support of Epic/Excellian at St. Croix Health. This role also serves as St. Croix Health's Epic/Excellian champion, subject matter expert, and Allina Affiliate liaison. The Clinical Informatics Specialist collaborates with clinical teams to understand and analyze EMR workflows, to design and create effective, efficient solutions that support organizational goals and improve patient experience.

Responsibilities

• Facilitate and Manage Epic/Excellian User Access
• Ensure providers and staff have the appropriate user access permissions needed for their specific functions on day one.
• Periodically review and update user lists and user access levels to ensure appropriate access and maintain data privacy and system security.
• Ensure timely deactivation of user accounts for individuals who leave the organization or no longer require access.
• Provider Onboarding, Training, and Support
• Provide hands-on training sessions, allowing providers to practice using Epic/Excellian in a controlled environment.
• Offer dedicated support during the initial onboarding phase to address any questions or issues providers may encounter.
• Provide continuous support through helpdesk services, regular check-ins, and refresher training sessions as needed.
• Offer personalized training sessions and support for users who need additional help or have specific questions.
• Create and distribute training materials, user guides, and FAQs to support learning.
• Customize set up for new employees Excellian needs for ordersets/smartsets, preferences, templates, professional fees/Level of service.
• Attend medical staff meetings as needed to teach and promote efficiency and updates to clinical workflows.
• Proactively maintain and update workflows, processes, and training materials to ensure accuracy.
• Epic/Excellian Champion and Subject Matter Expert
• Actively promote the benefits and importance of Epic/Excellian across the organization.
• Provide ongoing education and refresher courses to keep staff updated on new features, best practices, and changes in the system.
• Analyze current clinical workflows and identify ways to integrate and utilize Epic/Excellian more effectively.
• Develop and disseminate best practice guidelines for Epic/Excellian use, based on clinical evidence and user feedback.
• Continuously seek improvements of training materials, processes and methodology.
• Allina Affiliate Liaison
• Regularly communicate with clinical staff to understand their needs, concerns, and suggestions related to Epic/Excellian.
• Serve as a liaison between St. Croix Health and Allina Health.
• Engage with key stakeholders, including department heads and senior management, to gather input and ensure alignment with organizational goals.
• IT Liaison
• Facilitate clear and effective communication between clinical staff and IT.
• Translate clinical requirements into technical specifications for IT projects.
• Ensure timely escalation and resolution of critical issues by liaising between clinical staff and IT.
• Coordinate system upgrades and updates, ensuring clinical staff are informed and trained on new features and changes.
• Assist with the development and coordination of super-user groups to assist in testing, validation, and planning as it pertains to EMR upgrades and changes.

Requirements

• RN License or equivalent education with Bachelor's degree from accredited four-year college or university preferred.
• Within one year of hire, obtain Allina credentialed trainer status for identified provider and nursing modules.
• Minimum 3 years experience in a clinical healthcare environment.
• Experience with implementing, configuring, utilizing, and/or supporting Electronic Medical Record system.
• Previous training, project management and/or workflow analysis experience.
• Experience and strong acumen working within the Microsoft Office suite.

Benefits

• Health, vision and dental insurance
• 403b retirement program with employer match
• Paid time off
• Short-term disability, long-term disability and life insurance options
• Education reimbursement
• Employee assistance program (EAP)
• Wellbeing incentive program
• Free parking
• Employee prescription discount program

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