Virtual Care Navigator - PTA
Overview
The Virtual Care Navigator will be a crucial part of our healthcare team, ensuring patients receive consistent and effective care while undergoing treatment remotely. This role involves monitoring patient progress, providing support and education, and coordinating with healthcare providers to optimize treatment outcomes. Collaboration and encompassing a "team-player" mindset will facilitate alignment to ATIs broader mission as we are all "One ATI." This is an opportunity to join the best and one of the fastest growing Physical Therapy companies in the world, while gaining valuable skills which will lead to personal and professional growth. This position demands excellent communication skills, a strong understanding of telehealth technologies, and a compassionate approach to patient support. The ideal candidate will possess strong communication skills, technical proficiency, and a compassionate approach to patient care
Responsibilities
Patient Monitoring and Support
- Continuously monitor patient data and treatment adherence through remote monitoring systems.
- Track and document patient progress, symptoms, and treatment side effects.
- Maintain regular communication with patients to provide support, answer questions, and address concerns.
- Facilitate virtual check-ins to ensure patients understand their treatment plans and adhere to prescribed therapies.
Coordination with Healthcare Providers
- Act as an advocate for patients, addressing any concerns or barriers they may encounter in accessing virtual care services and adhering to treatment.
- Coordinate adjustments to treatment plans based on patient feedback and monitoring data by relaying important patient information to primary Therapist.
Technical Assistance
- Assist patients in setting up and using remote monitoring devices and applications, ensuring they are comfortable and confident in using the technology.
- Troubleshoot technical issues and provide guidance on using health management software.
Education and Resource Provision
- Educate patients and their families about their conditions, treatment plans, and the use of remote monitoring tools.
- Provide resources and materials to support patient self-management and understanding of their health conditions.
Data Management and Reporting
- Ensure accurate and timely documentation of patient interactions and treatment outcomes.
- Prepare regular reports for healthcare providers and participate in case review meetings.
- The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned to the employee from time to time; or the scope of the job may change as necessitated by business demands.
Qualifications
Minimum Education Required:
- Associate's degree in Physical Therapy Assistant
Preferred:
- Bachelor degree in Physical Therapy Assistant
Minimum Experience Required:
- 3- 5 years of experience as a licensed PTA
Preferred:
- 1 or more years of experience in telerehab.
Knowledge Skills and Abilities Technical Skills
- Proficient in using remote patient monitoring systems and electronic health record (EHR) systems.
- Strong computer skills, including familiarity with telehealth platforms and health management software.
Interpersonal Skills
- Excellent communication and interpersonal skills, with the ability to convey information clearly and empathetically.
- Strong organizational skills and attention to detail.
- Ability to work independently and collaboratively in a remote environment.
Professional Skills
- Strong problem-solving abilities and a proactive approach to patient care.
- Knowledge of healthcare policies, remote monitoring regulations, and patient privacy laws (e.g., HIPAA).
Licenses and Certifications Required:
- Licensed Physical Therapist Assistant or Occupational Therapy Assistant in home-state, and eligible for licensure in multiple states as needed, defined by ATI.
Preferred:
- Compact license eligible
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