Experienced Weekend Part-Time Customer Service Representative – Remote Opportunity at blithequark

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are the same? Look no further! blithequark, a leading inbound call center, is seeking a highly motivated and production-driven Customer Service Representative to join our Operations team on a part-time basis. As a Customer Service Representative at blithequark, you will be the face of our company, providing top-notch support to our clients and their customers. You will be responsible for handling customer inquiries, resolving issues, and providing empathetic support during a challenging time. If you're a team player with excellent communication skills, a positive attitude, and a passion for delivering exceptional customer experiences, we want to hear from you!

About blithequark

blithequark is a valued and growing resource in the industry, serving over 1000 clients with a focus on customer service and benefits compliance. We've been awarded Great Place to Work twice, and we're committed to creating a work environment that's inclusive, supportive, and empowering. As a remote employee, you'll enjoy the flexibility to work from the comfort of your own home office, with a range of shifts available to suit your schedule.

Key Responsibilities

As a Customer Service Representative at blithequark, your key responsibilities will include:

• Providing positive customer service and technical expertise through prompt, accurate, and courteous responses to customer information needs
• Offering empathy and support to customers during the claim process
• Collecting and documenting all claim details provided by the customer into the claim accurately
• Identifying and resolving customer issues by adhering to clients-specific handling instructions
• Utilizing call scripting to ensure consistency and efficiency in handling customer claims and inquiries
• Punctuality and reliability: remaining available for extended hours or additional shifts during peak periods or emergency situations to provide critical support
• Adhering to break and lunch schedules to maintain productivity and ensure consistent customer service coverage
• Successfully demonstrating blithequark's core values:

+ Customer first: fulfilling customer needs with compassion + Self-motivated: taking initiative and committing to the task at hand + Teamwork: promoting unity over self + Continuous improvement: striving for daily growth

Required Skills and Abilities

To succeed in this role, you'll need:

• Language skills: ability to read and interpret documents such as police and accident reports, write routine correspondence, and provide feedback verbally and written in a positive, professional manner
• Bi-lingual in Spanish preferred
• Computer skills: knowledge of basic computer functions, including Microsoft Word and Excel, and the ability to type at least 40wpm
• High school diploma or general education degree (GED) required
• 1-2 years of quality assurance experience preferred

Network Requirements

To ensure a seamless remote work experience, you'll need:

• A reliable internet connection (Ethernet connection is not required, but strongly recommended)
• A private network (no public locations or VPNs allowed)
• A Speed Test must be run from the computer you'll be working from (www.speedtest.net) upon hire

Benefits and Compensation

As a part-time Customer Service Representative at blithequark, you'll enjoy:

• Competitive compensation
• Ancillary benefits: eligible on the 1st day of the month following 60 days of employment (dependent on hours worked)
• Dental, Accident Insurance, Critical Illness, Dependent Care, FSA (Flex Savings Account), and SavvyFi- College Savings benefits
• 401K: eligible after 6 months of employment
• PTO: eligible after 90 days of employment
• Employee Assistance Program

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we want to hear from you! Apply now to join our team at blithequark and take the first step towards a rewarding and challenging career in customer service. Apply Job! Apply for this job