Senior Healthcare Customer Service Outreach Specialist - Fully Remote Opportunity at blithequark

Are you passionate about delivering exceptional customer service and making a meaningful impact in the lives of others? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? If so, we invite you to join blithequark, a leading provider of technology and technology-enabled services to payors and providers across all healthcare programs, as a Senior Healthcare Customer Service Outreach Specialist.

About blithequark

At blithequark, we're dedicated to improving the lives and health outcomes of the members and patients we touch through compassionate outreach, sophisticated analytics, clinical data exchange capabilities, and data-driven solutions. Our innovative approach directly addresses complex problems such as uncompensated care within health systems, risk-adjusted revenue for specialized sub-populations, and improving access to and quality of care measurement. With a strong commitment to our clients and the communities we serve, we've made the prestigious Inc. 5000 list since 2019 and the 2020 Deloitte Technology Fast 500™ list of the fastest-growing companies in the U.S.

Role Overview

As a Senior Healthcare Customer Service Outreach Specialist at blithequark, you'll play a critical role in helping hospitals and health plans improve their revenue and deliver community benefits. On their behalf, you'll assist patients and plan members with low or no income, and those who are aged or disabled, to enroll in government-funded assistance programs. Your primary responsibility will be to screen health plan members to determine eligibility for Social Security benefits, and/or supplemental Nutritional Assistance for families in need, while utilizing a similar system tool as Social Security.

Key Responsibilities

* Make outbound and receive inbound calls with the intent of promoting company services; 90% phone based

• Interview patients/members via phone to gather personal/sensitive information in order to determine eligibility for various government programs
• Utilize blithequark's systems to ensure appropriate questions are asked
• Interpret and explain information such as eligibility requirements and application details
• Use probing questions to clarify eligibility data with patient or member
• Compile, record, and evaluate personal and financial data in order to determine eligibility
• Understand and agree to role-specific information security access and responsibilities
• Ensure safety and confidentiality of data and systems by adhering to the organization's information security policies
• Read, understand and agree to security policies and complete all annual security and compliance training

Requirements and Qualifications

* 2 years of experience in a customer service/call center environment

• Ability to place and receive calls via computer interface
• Excellent phone skills
• Strong data entry skills
• Excellent critical thinking skills
• Ability to manage difficult people
• Ability to be assertive
• Ability to actively listen and show compassion
• Experience working remotely
• Private, quiet office/working space
• Associate's Degree preferred

Why Join blithequark?

We believe strongly in providing employees a rewarding work environment in which to grow, excel and achieve personal as well as professional goals. We offer our employees competitive compensation and a comprehensive benefits package that includes:

• Generous paid time off
• A matching 401(k) program
• Tuition reimbursement
• Annual salary reviews
• Comprehensive health plan
• The opportunity to participate in volunteer activities on company time
• Development opportunities

This position is bonus eligible in accordance with the terms of the Company's plan.

Work Environment and Culture

As a remote employee at blithequark, you'll enjoy the flexibility to work from the comfort of your own home or office. Our company culture values collaboration, innovation, and customer-centricity, and we're committed to creating a work environment that's inclusive, diverse, and supportive of our employees' growth and well-being.

Compensation and Benefits

Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Equal Opportunity Employer

blithequark is an equal opportunity employer and will provide reasonable accommodation to those unable to be vaccinated where it is not an undue hardship to the company to do so as provided under federal, state, and local law.

Ready to Join Our Team?

If you're passionate about delivering exceptional customer service and making a meaningful impact in the lives of others, we invite you to apply for this exciting opportunity at blithequark. Please visit our website to learn more about our company culture, benefits, and career growth opportunities. Apply Now! Apply for this job