Experienced Customer Support Representative – Chat Operations at blithequark
Are you a customer service enthusiast with a passion for technology and a knack for turning conversations into leads? Do you thrive in a fast-paced environment where no two interactions are the same? If so, we invite you to join the dynamic team at blithequark as a Customer Support Representative – Chat Operations!
At blithequark, we're revolutionizing the way automotive dealers connect with their customers. Our innovative solutions empower our clients to generate revenue and grow their businesses. As a Customer Support Representative – Chat Operations, you'll play a vital role in delivering exceptional customer experiences that drive results.
About blithequark
blithequark is a leading provider of cutting-edge technology solutions for the automotive industry. Our mission is to empower our clients to succeed in an ever-changing market. We're a team of passionate professionals who share a common goal: to make a meaningful impact on the lives of our customers. Our work environment is relaxed, yet professional and fun, with a focus on collaboration, innovation, and growth.
Responsibilities
As a Customer Support Representative – Chat Operations, your primary responsibilities will include:
* Handling a wide variety of customer inquiries via online chat, providing accurate information about our products and services
* Narrowing down on appointment information to schedule appointments and capture customer contact information for lead generation and client review
* Summarizing interactions based on customer needs for client review
* Developing and maintaining a knowledge base of our evolving products and services
* Collaborating with our team to resolve customer issues and improve our services
Qualifications
To succeed in this role, you'll need:
* Previous experience in retail customer service or the automotive industry (not necessary, but a plus)
* Basic internet and window-based computer skills
* Strong ability to multitask, with gaming experience a helpful bonus
* Positive and professional demeanor
* Excellent written and verbal communication skills
* Ability to adapt to change and enjoy a quick-paced work environment
Requirements
To join our team, you'll need to:
* Attend 4 weeks of training, Tuesday – Saturday between the hours of 10am-6:30pm CST
* Meet the qualifications listed above
* Be available to work a variety of shifts, including evenings and weekends
Benefits
As a valued member of our team, you'll enjoy:
* Medical, dental, vision, and life insurance
* Company contributions to your HSA
* 6% match on 401(k)
* Paid time off and work-life balance
* Access to our state-of-the-art training programs and facility amenities, including an onsite dining facility, fitness center, and onsite medical center
* Opportunities to participate in sports and social leagues, as well as volunteering initiatives through our Associate Foundation
Why Join blithequark?
At blithequark, we're committed to creating a positive and inclusive work environment that fosters growth, innovation, and collaboration. Our team members are passionate about making a difference in the lives of our customers, and we're looking for like-minded individuals to join our ranks. If you're a customer service enthusiast with a passion for technology and a knack for turning conversations into leads, we invite you to apply for this exciting opportunity!
How to Apply
If you're ready to take your customer service skills to the next level and join a dynamic team of professionals, please submit your application through our website. We can't wait to hear from you!