Experienced Special Needs Healthcare Customer Advisor - National Remote Opportunity

Are you passionate about making a difference in the lives of individuals and families with special needs? Do you possess a unique blend of empathy, critical thinking, and problem-solving skills? If so, we invite you to join blithequark's highly skilled team of Care Advisors as a Special Needs Healthcare Customer Advisor. In this rewarding role, you will have the opportunity to deliver an extraordinary experience to family members who need an ally, while working in a fast-paced and dynamic environment that values teamwork, innovation, and continuous learning.

About blithequark

At blithequark, we are simplifying the healthcare experience, creating healthier communities, and removing barriers to quality care. Our mission is to help people live healthier lives and make the health system work better for everyone. We believe that everyone, regardless of their background or circumstances, deserves access to quality healthcare and the support they need to thrive. As a Special Needs Healthcare Customer Advisor, you will be part of a team that is dedicated to serving and managing special needs for our members and/or their family members.

Job Summary

As a Special Needs Healthcare Customer Advisor, you will be responsible for providing holistic family support to members who may have special needs themselves or may be caring for children or family members with special needs. You will own end-to-end resolution of issues, serve as an ongoing point of contact for members, and create and build ongoing relationships with others, including both members and teammates. You will also make decisions independently and solve problems creatively and completely using sound judgment and critical thinking.

Key Responsibilities

* Provide holistic family support to members who may have special needs themselves or may be caring for children or family members with special needs, owning end-to-end resolution of issues.

• Serve as an ongoing, point of contact for members, primarily via the phone channel (may also use email, chat, text), delivering compassionate support to members, creating a memorable, positive experience.
• Create and build ongoing relationships with others, including both members and teammates.
• Make decisions independently and solve problems creatively and completely using sound judgment and critical thinking.
• Consistently follow through on commitments and frame realistic expectations for members.
• Plan, prioritize, organize, and complete work to meet established objectives for our families.
• Manage project time to ensure follow-up and outreach work is completed in a timely manner.
• Families served include a range of low, moderate, and high needs as determined by clinical needs, financial impacts, and/or level of escalation.
• Process includes outreach calls to initiate contact with members referred by executives and partners.
• Maintain accurate family counts on our documentation platform.
• Focus on teamwork and fostering a strong team environment through activities, including mentoring and acting as a resource for colleagues.
• Anticipate member needs and proactively seek out external and internal resources or partners where appropriate to add unexpected value for the member.
• Determine appropriate referrals to other programs/services as needed with or without technology guidance.
• Provide high-quality member experience as reflected in post-contact surveys and member feedback.

Essential Qualifications

* High School Diploma / GED OR equivalent work experience

• 1+ years of experience helping, resolving, or advocating on behalf of members or customers
• Experience using a computer and Microsoft Office, including Microsoft Word (create correspondence and work within templates), Microsoft Excel (ability to sort, filter, and create simple spreadsheets), and Microsoft Outlook (email and calendar management)
• Ability to work 40 hours per week, Monday through Friday, from 9:45am – 6:15pm CST, within our Family Engagement Center. It may be necessary, given the business need, to work occasional overtime.
• Must be 18 years of age or older

Preferred Qualifications

* 1+ years of A4Me OR 3+ months of Quick Assist experience

• Claims processing experience
• Experience providing care for children with special needs
• Experience within a member-focused healthcare environment
• Experience within a service delivery capacity (examples include, but are not limited to: social services, caregivers, hospitality, social work, sales, non-profit agencies)

Telecommuting Requirements

* Ability to keep all company-sensitive documents secure (if applicable)

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a blithequark-approved high-speed internet connection or leverage an existing high-speed internet service.

Compensation and Benefits

* California, Colorado, Connecticut, Nevada, New Jersey, New York, Washington, or Rhode Island Residents Only: The hourly range for California / Colorado / Connecticut / Nevada / New York / New Jersey / Washington / Rhode Island residents is $18.80 - $36.78 per hour. Pay is based on several factors, including but not limited to education, work experience, certifications, etc.

• In addition to your salary, blithequark offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements).

Work Environment and Company Culture

* As a Special Needs Healthcare Customer Advisor, you will be part of a team that is dedicated to serving and managing special needs for our members and/or their family members.

• You will work in a fast-paced and dynamic environment that values teamwork, innovation, and continuous learning.
• Our company culture is built on the principles of empathy, compassion, and respect for all individuals, regardless of their background or circumstances.
• We are committed to creating a workplace that is inclusive, diverse, and supportive of all employees.

Career Growth Opportunities and Learning Benefits

* As a Special Needs Healthcare Customer Advisor, you will have the opportunity to develop your skills and knowledge in a variety of areas, including customer service, problem-solving, and communication.

• You will work closely with a team of experienced professionals who are dedicated to helping you grow and develop in your career.
• We offer a range of training and development programs, including on-the-job training, coaching, and mentoring.
• You will have the opportunity to take on new challenges and responsibilities as you grow and develop in your career.

How to Apply

If you are passionate about making a difference in the lives of individuals and families with special needs, we invite you to apply for this exciting opportunity. Please visit our website to learn more about the position and to submit your application. We look forward to hearing from you!

Equal Employment Opportunity

blithequark is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Drug-Free Workplace

blithequark is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Apply for this job