Experienced Customer Success Associate – Student Loan Borrower Support (FT Contractor, Remote)
At blithequark, we're on a mission to revolutionize the way Americans manage their student debt. With a team of passionate experts in public policy, law, consumer finance, and engineering, we're tackling one of the greatest challenges of our generation. As a Certified B Corporation, we're committed to helping all borrowers improve their financial health through better repayment strategies. With the support of world-class investors, including General Catalyst, NextView, Greycroft, Foundation Capital, Story Ventures, QED Investors, and Flourish Ventures, we're poised to make a significant impact.
Join Our Team
We're seeking an experienced Customer Success Associate to join our Borrower Success Team. As a key member of our team, you'll work directly with student loan borrowers to help them navigate our tools and enroll in federal forgiveness and repayment programs. With training and hands-on experience, you'll quickly become an expert in the student loan landscape and serve as the first point of contact for our users.
About the Role
This is a remote, full-time, contractor role for up to 5 months, with the possibility of extension or permanent hiring in NYC based on performance and company needs. As a Customer Success Associate, you'll be responsible for:
- Understanding blithequark's product offerings and how they address borrowers' needs
- Engaging with borrowers via email and live chat
- Reviewing and submitting applications for federal loan programs
- Proactively suggesting and implementing ideas and automations that can help scale the team
- Bringing user feedback to life with the product, design, and engineering teams to create new features and offerings
- Collaborating with the Borrower Success Team to achieve team and company growth goals in line with our social mission
Recommended Experience
We're seeking teammates with at least one year of relevant work experience. Experience with start-ups, finance (including financial aid or fintech), government programs, or customer support is a plus. We're excited to work with teammates who are passionate about applying their talents in a fast-paced startup environment to tackle a major social issue of our time.
Key Qualities
During the interview process, we'll be evaluating these key qualities in your experience and potential:
- Detail oriented: You can understand and communicate complex program requirements; you can capably manage internal systems and processes
- Fast learner: You have demonstrated experience in quickly mastering new skills and knowledge areas
- Clear communicator: You can field questions from borrowers with empathy, tact, and clarity
- Excellent teammate: You collaborate with and support your teammates; you clearly communicate capacity and expectations
Our Culture
We're proud to be a mission-driven company with an inclusive culture. Our greatest asset is the set of values our team strives to embody every day: empathy, diversity, growth, determination, humility, and fun. We believe that by working together, we can create a better future for all borrowers.
What We Offer
As a member of our team, you'll enjoy:
- Competitive compensation and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
- Flexible remote work arrangements
- Access to cutting-edge technology and tools
- Recognition and rewards for outstanding performance
How to Apply
If you're passionate about making a difference in the lives of student loan borrowers, we encourage you to apply. Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you!
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About blithequark
blithequark is a Certified B Corporation on a mission to help the 45 million Americans burdened by student debt save money through smart, algorithm-based recommendations. We combine policy expertise and innovative technology to serve student loan borrowers across the country. With a team of passionate experts in public policy, law, consumer finance, and engineering, we're tackling one of the greatest challenges of our generation. Apply for this job