Experienced Customer Experience Specialist - Singapore
Are you passionate about delivering exceptional customer experiences and making a lasting impact on people's lives? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join blithequark's team of dedicated professionals as a Customer Experience Specialist in Singapore.
About blithequark
blithequark is a leading organization that values innovation, customer satisfaction, and employee growth. Our mission is to deliver world-class service to all customers, making every interaction a memorable one. We believe in fostering a culture of care, empathy, and kindness, where our employees feel valued, empowered, and supported to excel in their roles.
Our Brand Beliefs
At blithequark, we live by five core brand beliefs that guide our actions and decisions:
- Welcoming: We treat everyone like a guest in our home, making safety and comfort a priority.
- Elevated: We strive to exceed expectations through teamwork, focusing on every detail and delighting in unexpected ways.
- Caring: We put ourselves on the other side of the counter, aisle, or phone, always leading with empathy and kindness.
- Resilient: We adapt to changing circumstances, embracing challenges as opportunities for growth and learning.
- Servant Leadership: We prioritize the needs of our customers, employees, and partners, leading with humility and a willingness to serve.
Job Summary
As a Customer Experience Specialist, you will be the face of blithequark, connecting with customers via phone and creating an experience where they feel heard, understood, and valued. Your primary responsibilities will include:
- Answering calls in an efficient, courteous, and accurate manner
- Assessing customer needs and offering solutions and additional products
- Interacting with a globally diverse group of customers and colleagues
- Selling travel-related services and promoting credit card vendor partner products
- Demonstrating strong verbal and written communication skills
- Possessing strong computer skills and comfort with navigating software applications, email, instant messaging, and internet searches
- Having a professional attitude with excellent dependability, flexibility in a fast-paced environment, and the ability to handle stressful situations
- Able to learn and react quickly
Key Responsibilities
* Connect with customers via phone and create an experience where they feel heard, understood, and valued
- Assess customer needs and offer solutions and additional products
- Interact with a globally diverse group of customers and colleagues
- Sell travel-related services and promote credit card vendor partner products
- Demonstrate strong verbal and written communication skills
- Possess strong computer skills and comfort with navigating software applications, email, instant messaging, and internet searches
- Have a professional attitude with excellent dependability, flexibility in a fast-paced environment, and the ability to handle stressful situations
- Able to learn and react quickly
What You Need to Succeed
To excel in this role, you will need to possess the following minimum qualifications:
- Embraces diverse people, thinking, and styles
- Consistently makes safety and security, of self and others, the priority
- Possess correct legal documentation to live and work in Singapore
- Must be a Singapore citizen
- Be fluent in written and verbal English
- This role requires computer skills and comfort with navigating software applications, email, instant messaging, and internet searches
- Must be able to demonstrate clear, pleasant, and courteous verbal and written communication using appropriate grammar, tone, and pronunciation
- Must have a flexible schedule as this position will require you to work weekends, holidays, and including night shift
- Preferred Diploma holders and above. Consideration will be given to candidates who have relevant work experience in a contact centre environment
What Will Give You a Competitive Edge
To stand out from the crowd, you will need to possess the following preferred qualifications:
- One year of experience working in sales, and at least one year of experience providing customer service
Compensation and Benefits
As a valued member of our team, you can expect:
- Competitive salary: SGD 3,100 per month
- Performance-based incentives after six months probation period
- Shift allowances
- Monthly rewards if company meets Key Performance Indicators (KPIs)
- Annual pay increases
- Comprehensive health and wellness benefits, including medical, dental, and life benefits
- Paid training, including instruction, observation, exams, and performance measures
- Domestic and International Flight privileges for employees and eligible family members
- Career development programs available for your long-term career goals
- Exclusive access to 12 free mental health counseling sessions per year for employees and their household members
Career Growth Opportunities
At blithequark, we believe in investing in our employees' growth and development. As a Customer Experience Specialist, you will have opportunities to progress to specialty teams that respond to customer escalations or resolve complex international ticketing issues. You may also have the chance to assist customers via Twitter, Facebook, or other emerging social media platforms.
Work Environment and Company Culture
Our team is passionate about delivering exceptional customer experiences and making a lasting impact on people's lives. We value innovation, customer satisfaction, and employee growth. Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do.
How to Apply
If you are passionate about delivering exceptional customer experiences and making a lasting impact on people's lives, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we will be in touch with you shortly. Apply Job! We look forward to welcoming you to our team! Apply for this job