Experienced Full Stack Beauty Advisor – Voice & Chat Customer Support for blithequark

Join the blithequark Team as a Remote Beauty Advisor

blithequark is seeking a highly skilled and passionate Beauty Advisor to join our team as a remote customer support specialist. As a Beauty Advisor, you will be responsible for providing exceptional client support via phone and chat, assisting with client inquiries, troubleshooting, and general support. If you're a motivated and customer-focused individual with a passion for the beauty industry, we encourage you to apply for this exciting opportunity.

About blithequark

At blithequark, we're driven by our passion for people and our commitment to delivering exceptional customer experiences. We're a dynamic and innovative company that values creativity, teamwork, and growth. Our remote Beauty Advisors play a critical role in building strong relationships with our clients and providing top-notch support across multiple channels.

Job Summary

We're looking for a full-time Beauty Advisor to join our team, working remotely from Tennessee. As a Beauty Advisor, you will be responsible for providing client support via phone and chat, responding to client inquiries, and resolving issues in a timely and professional manner. You'll be an integral part of our customer support team, working closely with our quality and training teams to ensure exceptional service delivery.

Key Responsibilities:

• Respond to client requests/inquiries via phone and/or chat, including product purchases, service & quality inquiries, order status, product information, and general client support issues
• Demonstrate high standards for quality service and maintain an open communication line with Team Lead/Quality Advocate/Trainer and manager for support and personal development
• Keep up to date with product/procedural knowledge and assessing industry trends
• Work in tandem with the quality and training team to self-manage performance expectations
• Maintain business acumen, courtesy, and professionalism when dealing with all client contacts
• Maintain proprietary call center database (CSC) by entering information accurately and fully documenting all client interactions appropriately
• Be punctual to work and adhere to all schedules and deadlines both scheduled and special projects
• Strict adherence to key performance indicators (KPI) as set by management
• Strive to exceed key performance indicators (KPI) and quality goals as outlined by management
• Communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email

Requirements:

• 2-3 years' experience in a business/professional environment; preferably in the service industry
• Comparable experience in an office environment encouraged
• Self-starter and ability to manage workload efficiently
• Exceptional written communication skills
• Demonstrate ability to deliver a high level of client service under high volume
• Commitment to client service and high-quality standards in grammar, punctuation, and written business acumen
• Professional, upbeat, and engaging oral and/or written communication
• Ability to develop relationships with clients, even in difficult situations
• Ability to advise and counsel clients in a quick and efficient manner
• Must be computer literate and internet savvy, e-commerce and online shopping experience preferred
• Experience in windows-based applications, specifically client relationship management tools preferred (ie, Instant Service)
• Excellent Data Entry skills / 45-55 wpm minimum
• Must be flexible and be ready to work in a dynamic shift environment- weekends and evening shifts may be required
• Vacation blackout period applies during the holiday season and promotional periods
• Punctuality is essential

Preferred Qualifications:

• Bilingual (English & Spanish)
• Prior customer service/troubleshooting experience
• Experience in the beauty or cosmetics industry
• Live chat experience

What We Offer:

As a valued member of our team, you'll enjoy:

• $18/hour base pay plus the ability to earn a bonus based on performance
• Paid training starting on October 18th
• Flexible remote work arrangement
• Opportunities for career growth and professional development
• Comprehensive benefits package, including referral program

Work Environment and Culture:

At blithequark, we pride ourselves on a dynamic and supportive work environment that encourages collaboration, creativity, and growth. Our remote team members enjoy:

• Flexibility to work from home
• Autonomy to manage workload and prioritize tasks
• Opportunities for professional development and growth
• Regular feedback and coaching from experienced team leads and managers
• A culture that values diversity, equity, and inclusion

Technical Requirements:

To ensure success in this role, you'll need:

• A Windows-based computer (Macbook and Chromebooks are not compatible)
• Dual monitors with 1280 x 1024 (SXGA) screen resolution
• Hard-wired internet connection with minimum 45 Mbps download speed and 10 Mbps upload speed
• Two available USB 2.0 or greater ports

How to Apply:

If you're a motivated and customer-focused individual with a passion for the beauty industry, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to join our team as a remote Beauty Advisor.

Don't miss this opportunity to join the blithequark team and start your career as a Beauty Advisor. Apply now and take the first step towards a rewarding and challenging role in customer support!