Experienced Full Stack Customer Service Representative – Voice & Chat Support for blithequark

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two interactions are the same? If so, we invite you to join our dynamic team at blithequark as a Full Stack Customer Service Representative, specializing in voice and chat support.

About blithequark

At blithequark, we're driven by our passion for people and our commitment to bringing individuals together. Whether it's our clients, their customers, our colleagues, or our non-profit partners, we believe that every connection and relationship matters. Our team is dedicated to creating a culture of inclusivity, empathy, and understanding, where everyone feels valued and supported.

Job Summary

As a Full Stack Customer Service Representative, you'll be the face of blithequark, providing top-notch support to our clients via phone and chat. You'll be responsible for resolving client inquiries, troubleshooting issues, and delivering exceptional customer experiences. If you're a self-starter with excellent communication skills, a positive attitude, and a passion for customer service, we want to hear from you!

Responsibilities

* Respond to client requests and inquiries via phone and/or chat, including product purchases, service & quality inquiries, order status, product information, and general client support issues

• Demonstrate high standards for quality service and maintain a positive attitude in all interactions
• Stay up-to-date with product/procedural knowledge and assess industry trends to provide informed support
• Work collaboratively with the quality and training team to self-manage performance expectations and maintain open communication lines with Team Lead/Quality Advocate/Trainer and Manager
• Maintain business acumen, courtesy, and professionalism when dealing with all client contacts
• Accurately enter information into proprietary call center database (CSC) and fully document all client interactions
• Be punctual to work and adhere to all schedules and deadlines, both scheduled and special projects
• Strive to exceed key performance indicators (KPI) and quality goals as outlined by management
• Communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email

Requirements

* 2-3 years' experience in a business/professional environment, preferably in the service industry

• Comparable experience in an office environment encouraged
• Self-starter with ability to manage workload efficiently
• Exceptional written communication skills
• Demonstrate ability to deliver a high level of client service under high volume
• Commitment to client service and high-quality standards in grammar, punctuation, and written business acumen
• Professional, upbeat, and engaging oral and/or written communication
• Ability to develop relationships with clients, even in difficult situations
• Ability to advise and counsel clients in a quick and efficient manner
• Must be computer literate and internet savvy, e-commerce and online shopping experience preferred
• Experience in windows-based applications, specifically client relationship management tools preferred (ie, Instant Service)
• Excellent Data Entry skills / 45-55 wpm minimum
• Must be flexible and ready to work in a dynamic shift environment, including weekends and evening shifts

Preferred Qualifications

* Bilingual in English and Spanish

• Experience in the beauty or cosmetics industry
• Live chat experience
• Call center experience
• High school diploma or equivalent

Work Environment

* Remote work environment with flexible scheduling

• 5-day work week with 8-hour shifts (3:40pm EST - 12:10am EST) or 4-day work week with 10-hour shifts (1:40pm EST - 12:10am EST)
• Overtime may be required during holidays and promotional periods
• Vacation blackout period applies during the holiday season and promotional periods

Compensation and Benefits

* $18.00 per hour base pay, with the ability to earn a bonus based on performance

• Paid training starts on October 11th
• Referral program
• Flexible scheduling with opportunities for overtime

Equipment and Technology Requirements

* Windows-based computer (Macbook and Chromebooks are not allowed)

• Dual monitors with 1280 x 1024 (SXGA) screen resolution
• 8 GB of RAM or better
• Windows 10 Professional operating system
• Two (2) available USB 2.0 or greater ports
• Minimum 45 Mbps download speed and 10 Mbps upload speed
• Hard-wired internet connection (no wireless/WiFi)
• Internet connection must not be shared with more than 3 devices in the same location

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please visit our website to submit your application and join our dynamic team at blithequark. Apply Now! Apply for this job