Experienced Customer Service Representative - After Hours (Sunday - Wednesday or Wednesday - Saturday) - Remote, Virginia

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry where you can utilize your exceptional communication skills to positively impact others? If so, this opportunity may be the right fit for you! As a Customer Service Representative at blithequark, you will play a vital role in making a positive impact on members' lives by being a first contact for questions about our service offerings. Your dedication to delivering exceptional customer service will ensure that our members receive the support they need to achieve their health and wellness goals.

About blithequark

blithequark is a leading provider of non-emergency medical transportation and personal and home care services, dedicated to facilitating greater access to care, reducing costs, and improving outcomes for our members. Our mission is to make a difference in people's lives by connecting them with the care they need, wherever they are. We are passionate about delivering exceptional customer service and creating a positive experience for our members.

Job Summary

We are seeking an experienced Customer Service Representative to join our team on a remote basis. As a CSR, you will be responsible for resolving member concerns, processing requests in an accurate and timely manner, and providing exceptional customer service. You will work from home, utilizing your high-speed internet connection and a dedicated work area to ensure a secure and productive environment.

Responsibilities

* Receive and document customer concerns while ensuring all relevant information is correct in a timely manner

• Ensure all company procedures are followed
• Ensure accurate trip data is input in our systems
• Demonstrate a personal commitment to producing high-quality work
• Refer unresolved customer grievances to designated department for further investigation and resolution
• Multitask effectively and efficiently to extract necessary information from multiple systems
• Review and educate members on our services and their insurance coverage
• Work independently under general supervision, making sound decisions and solving problems in a fast-paced environment

Requirements

* High School Graduate or General Education Degree (GED)

• 0-2 years of related experience
• 6+ months contact center experience or customer service experience
• Strong organization skills, written, and verbal communication skills
• Ability to type 35wpm or more
• Answer a high volume of calls up to 100+ calls per day
• Proficiency in Microsoft Office Suite
• Ability to talk and type simultaneously in a clear and concise manner while interacting with customers
• Work overtime as required
• Ability to work independently under general supervision
• Sound decision-making and problem-solving skills in a fast-paced environment

Preferred Qualifications

* Previous experience in a customer service or contact center environment

• Strong knowledge of Microsoft Office Suite
• Ability to work in a fast-paced environment with multiple priorities
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team

Work Environment and Company Culture

As a remote employee, you will have the flexibility to work from the comfort of your own home. Our team is dedicated to creating a positive and supportive work environment, where you can grow and develop your skills. We offer a comprehensive benefits package, including medical, dental, and vision insurance, employer-paid basic life insurance and AD&D, and a 401(k) retirement savings plan with company match.

Compensation and Benefits

* Starting pay rate: $15.00/hour

• Comprehensive benefits package, including medical, dental, and vision insurance
• Employer-paid basic life insurance and AD&D
• 401(k) retirement savings plan with company match
• Paid time off
• Paid parental leave
• Short-term and long-term disability
• Tuition reimbursement
• Employee discounts on retail, hotel, food, restaurants, car rental, and more!

How to Apply

If you are passionate about delivering exceptional customer service and making a difference in people's lives, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

blithequark is an equal opportunity employer, committed to diversity and inclusion. We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law. If you need assistance, please reach out to us at [insert contact information]. Apply for this job