Experienced Bilingual Customer Service Representative - Auto Policy Support and Customer Care at Blithequark

Join the Blithequark Team as a Bilingual Customer Service Representative

Blithequark is seeking a highly skilled and customer-focused Bilingual Customer Service Representative to join our team. As a primarily home-based representative, you will provide exceptional customer service to agents, agency staff, operations, and customers, responding to auto policy-related inquiries. If you are fluent in English and Spanish and have a passion for delivering outstanding customer experiences, we encourage you to apply.

About Blithequark

Blithequark is a leading provider of automotive insurance, dedicated to saving people money and providing quality insurance to customers across the country. With a rich history spanning over 60 years, we have established a stable and collaborative culture that values diversity, team spirit, and a can-do attitude. Our vision influences how we deliver on our promises to our customers, our communities, and each other.

Key Responsibilities

• Respond to auto policy-related inquiries from agents, agency staff, operations, and customers, providing accurate and timely information.
• Develop knowledge of systems and application trainings associated with policy processing to effectively address customer inquiries.
• Attend training and obtain licenses to acquire skills needed to transition to the next level.
• Provide input on process improvement ideas for customer and agent support processes.
• Follow procedures and continuous process improvement standard work to ensure efficiency and effectiveness.
• Resolve customer inquiries on the first call, with minimal effort required on the part of the customer, providing the most customer value.

Requirements

Essential Qualifications

• Fluent in English and Spanish, with demonstrated written and verbal communication skills.
• Demonstrated experience providing customer-driven solutions, support, or service.
• Demonstrated typing/keyboarding skills (30 wpm).
• Demonstrated experience with various PC software applications (e.g., Microsoft Office Suites, Internet Explorer, Outlook).
• Demonstrated math skills (multiplication, division, addition, subtraction).
• Must pass bilingual assessments in reading, understanding, writing, and conversing fluently in both Spanish and English.

Preferred Qualifications

• Property & Casualty (P&C) License.

Work Environment and Schedule

This is a primarily home-based role, with 80% of your time (4+ days per week) working from home, proximate to one of our office locations (within approximately 35-50 miles). On occasion, you may be asked to travel to an office location for in-person engagement activities such as team meetings, trainings, and culture events.

Normal business hours are:

• Monday-Thursday: 7am-9pm CST.
• Friday: 7am-8pm CST.
• Rotating Saturday: 8am-4pm CST.

Once training is finished, your schedule will align to one of the following schedules:

• Monday-Friday: 11am-8pm CST, rotating Saturday: 8am-4pm CST.
• Monday-Thursday: 12pm-9pm CST, Friday: 12pm-8pm, rotating Saturday: 8am-4pm CST.

Compensation and Benefits

We offer a competitive compensation package, including:

• Starting pay: $23.00/hour.
• Comprehensive medical, dental, vision, and wellbeing benefits.
• Competitive 401(k) contribution.
• Pension plan.
• Annual incentive.
• 9 paid holidays.
• Paid time off program (23 days accrued annually for full-time employees).
• Student loan repayment program.
• Paid-family leave.

If you currently have an active Property & Casualty license, you will receive a bonus of $250.00.

Career Growth Opportunities and Learning Benefits

At Blithequark, we are committed to the growth and development of our employees. We offer:

• Comprehensive training programs to enhance your skills and knowledge.
• Opportunities for career advancement and professional growth.
• Mentorship programs to support your development.

Why Join Blithequark?

By joining Blithequark, you will be part of a dynamic team that values diversity, team spirit, and a can-do attitude. You will have the opportunity to:

• Make a meaningful impact in the lives of our customers.
• Develop new skills and knowledge.
• Collaborate with a talented team of professionals.
• Enjoy a healthy work-life balance.

Apply Now

If you are a motivated and customer-focused individual who is fluent in English and Spanish, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to join our team at Blithequark.