Healthcare Customer Service - Remote PM Shift (LA, US)
Are you an exceptional listener when it comes to challenges and solving problems? Can you, with your impressive communication skills, empathy, and willingness to help others in a way that provides a positive experience? Do you want to AIM HIGHER.REACH FARTHER, ACT BOLD.BE PASSIONATE, BE ONE.HELP MANY, BE DIFFERENT.BE YOU, and LEARN MORE.TAKE ACTION? JOIN OUR TEAM TODAY! This full-time position offers paid training, health benefits, opportunities for professional growth, and many more employer perks. You must possess a positive personality with a desire to understand concerns, build trust, and show your care for every customer. We are hiring remote Healthcare Customer Service Representatives who will support inbound calls from US based members/providers who have questions about their health, wellness, pre-authorizations, copayments, and plans/coverage. RESPONSIBILITIES:
- Actively listen to customers to understand their concerns & build a rapport that will make them feel heard and cared for
- Provide essential information to members regarding access to care issues, benefits, proof of coverage, member handbook, etc.
- Guide callers through troubleshooting, navigating self-service options use company sites and/or using products or services
- Utilize client specific knowledge systems to research & review multiple documents to better serve the customer while keeping the customer engaged
- Follow instructions provided through documented processes and procedures to ensure all compliance is met for government audits
- Empathize and resolve concerns to simplify the customer’s healthcare experience
- Navigate through multiple computer applications with speed & accuracy
- Adapt to learn new call types when business needs change & flex support in those areas
WORK AT HOME REQUIREMENTS
- High-Speed Internet With At Least 50 Mbps Download Speed & 10 Mbps Upload Speed (No Satellite, Wi-Fi, or Cellular/Wireless Carrier Internet Services)
- Must have a hard-wired internet connection via ethernet cable to modem/router that you own/are responsible for. (Continuum will ship you company equipment to use)
- Dedicated, quiet, & secure workspace with no distractions
- A USB wired headset with noise canceling microphone
ADDITIONAL REQUIREMENTS:
- 18+ Years & High School diploma or its equivalent
- Minimum of 6 months of previous experience as a health plan call center agent (member service, provider service, pharmacy plan member service)
- Medicare and/or Medicaid experience would be a plus
- Exceptional customer service, active listening, and verbal and written communication skills
- High computer proficiency and navigation of multiple applications
- Willing to work any shift between 10:00am-1:00am 7 days a week Eastern standard time + holidays & weekends (on holidays, extend hours 24/7 to small staff)
- Professional Positive Attitude & Courteous Telephone Etiquette
- Customer focused personality and a desire to help people
BENEFITS & PERKS:
- $15 per hour in training, pay increases to $15.50 after training is completed + Overtime during peak needs
- If you are Bi-lingual in Spanish, the pay rate is $17 per hour
- Access up to 50% of your pay immediately after your shift
- Health Insurance (Medical, Dental, Vision) & Other Benefits
- Pet Insurance
- Paid, Virtual Training
- Remote work environment
- Opportunity for Professional Development
Continuum Global Solutions partners with top companies around the world to deliver customer care services through its global network of contact centers. Our global Fortune 500 clients rely on our vast expertise in customer care management to improve their customers' experience. Continuum customer care and call center solutions leverage world-class voice, chat, email and social technologies. More than 11,000 employees serve top-tier clients across multiple industry verticals. Additional information on Continuum and our services can be found on our website. Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Applicants have rights under Federal Employment Laws Family and Medical Leave Act (FMLA); Equal Employment Opportunity (EEO); Employee Polygraph Protection Act (EPPA). Continuum recruiting correspondence will always come from a talent acquisition representative with an official @continuumgbl e-mail address. In addition, our representatives will never ask for any form of payment from a candidate or new hire. Please report suspicious activity to [email protected]. Apply tot his job Apply To this Job