Experienced Customer Service Representative – Patient Prescription Support and Pharmacy Services – Remote

Join the Team at blithequark: Driving Growth and Improving Lives

blithequark, a leading player in the healthcare industry, is seeking a highly skilled and compassionate Customer Service Representative to join our team. As a key member of our patient support services, you will play a vital role in ensuring that patients receive the best possible care and support with their prescription medications. If you're passionate about delivering exceptional customer service and making a positive impact on people's lives, we want to hear from you!

About blithequark

blithequark is a line of business within a larger healthcare organization, dedicated to creating innovative pharmacy, care, and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people. Our mission is to drive growth and improve lives, and we're committed to fostering a culture of excellence, integrity, and compassion.

Key Responsibilities

• Manage all inbound and outbound patient, physician, and physician advocate communications in a professional manner and within program guidelines
• Accurately enter eligibility paperwork, prescriptions, refills, and/or other information into our system
• Maintain accurate and complete documentation and system records of all inquiries to continuously improve the customer service experience and mitigate potential legal issues
• Enter and interpret program materials to determine enrollment criteria; explain to the caller or other employees the necessary requirements to be on the program
• Report to the proper group any allergy, adverse events, or duplicate therapy warnings that appear
• Make outbound phone calls for clarification on any issues involving program or pharmacy guidelines, employee inquiries, and answering questions

What You'll Need to Succeed

Essential Qualifications

• High school degree or GED required
• 1+ year of experience in the medical field, preferred
• 1+ year of experience as a pharmacy technician or pharmacy knowledge, preferred
• Experience with Microsoft Office (Excel, Outlook & Word) and navigating various applications required
• Excellent written and verbal communication skills
• Ability to learn quickly, adapt to a dynamic environment while maintaining accurate documentation

Preferred Skills and Competencies

• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment with multiple priorities
• Excellent time management and organizational skills
• Strong attention to detail and accuracy
• Ability to work independently and as part of a team

Work Environment and Culture

At blithequark, we offer a supportive and inclusive work environment that values diversity, equity, and inclusion. Our remote work arrangement allows you to work from the comfort of your own home, with flexible scheduling and opportunities for growth and development. We're committed to fostering a culture of well-being, with a range of employee benefits and programs designed to support your physical, emotional, and financial health.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop their skills. We offer:

• Comprehensive training programs to support your professional development
• Opportunities for career advancement and growth
• Mentorship and coaching programs to support your success
• A range of employee benefits, including medical, vision, dental, and well-being programs

Compensation and Benefits

We offer a competitive hourly rate of $17-$23 per hour, depending on experience and geographic location. Our benefits package includes:

• Medical, vision, and dental insurance
• 401(k) with company match
• Company-paid life insurance
• A minimum of 18 days of paid time off per year
• Paid holidays

How to Apply

If you're passionate about delivering exceptional customer service and making a positive impact on people's lives, we want to hear from you! Please submit your application, including your resume and cover letter, to join our team at blithequark.

blithequark is an equal opportunities employer and welcomes applications from all qualified candidates.

blithequark has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible.

If you require reasonable accommodation in completing the online application process, please email [email protected] for support.