Experienced Loss Prevention Customer Service Associate II – Retail Security and Customer Experience at blithequark

Join the blithequark Team: Where Every Day is a New Opportunity to Discover Different

At blithequark, we're passionate about revolutionizing the retail experience and helping people uncover their unique style. With a diverse portfolio of brands and an ever-changing inventory, we're always on the lookout for talented individuals who share our enthusiasm for discovery and customer satisfaction. As a Loss Prevention Customer Service Associate II at blithequark, you'll play a vital role in maintaining a safe and welcoming shopping environment, while also contributing to the growth of your career.

About blithequark

blithequark is a leading retail company with a dynamic and supportive work culture. Our 1,000+ stores across various brands, including Marshalls, TJ Maxx, HomeGoods, Sierra, and Homesense, offer a unique shopping experience that combines style, quality, and value. We're committed to fostering a diverse and inclusive workplace where every employee can thrive and make a difference.

Job Summary

As a Loss Prevention Customer Service Associate II at blithequark, you'll work closely with the District Loss Prevention Manager and Store Management to execute core responsibilities focused on preventing loss and dishonesty. You'll serve as a visual deterrent, wear a body-worn camera, and maintain a strong store partnership with store teams and loss prevention. Your goal will be to ensure a positive customer shopping experience while exercising sound judgment and adhering to company policies.

Key Responsibilities:

• Maintain a proper and professional stance in the designated area at the front of the store
• Act as a visual deterrent to prevent potential loss/dishonesty
• Review and understand the Store Emergency Response Guide
• Wear a complete company-approved uniform, including a Body Worn Camera
• Greet customers appropriately, demonstrating courtesy and respect
• Establish and maintain a position at the front of the store or in a department
• Respond to customer requests for assistance by referring customers to store management or customer service via a company-issued radio
• Observe and report any suspicious behavior or critical incidents to LP or store management
• Perform a closing safety sweep of the store with a member of management
• Adhere to all company policies and procedures
• Document required incidents in AIIM Case Management
• Perform other duties as assigned

Requirements and Qualifications

We're looking for a highly motivated and organized individual with excellent communication skills and a strong ability to work independently. To succeed in this role, you'll need:

Essential Qualifications:

• Strong verbal and written communication skills
• Sound decision-making skills
• Ability to take initiative and perform well independently
• Prioritize and organize workload, managing time effectively
• Ability to stand for long periods of time

Preferred Qualifications:

• 0-2 years of retail or security experience

What We Offer

At blithequark, we're committed to providing a comprehensive benefits package and a supportive work environment that fosters growth and development. Our benefits include:

Benefits and Perks:

• Associate discount
• EAP (Employee Assistance Program)
• Smoking cessation program
• Bereavement leave
• 401(k) associate contributions
• Child care and cell phone discounts
• Pet and legal insurance
• Credit union membership
• Referral bonuses
• 401(k) match (for those meeting service or hours requirements)
• Medical, dental, and vision insurance (for those meeting service or hours requirements)
• HSA (Health Savings Account) and health care FSA (Flexible Spending Account)
• Life insurance and short/long-term disability
• Paid parental leave and paid holidays/vacation/sick leave
• Auto and home insurance discounts
• Scholarship program
• Adoption assistance

Compensation

The starting pay range for this position is $13.05 to $18.25 per hour, depending on relevant skills, qualifications, and experience.

Why Join blithequark?

At blithequark, we believe in embracing diversity and promoting inclusivity. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

As a member of the blithequark team, you'll have the opportunity to:

• Discover new styles and trends
• Develop your skills and expertise
• Build meaningful relationships with colleagues and customers
• Contribute to a dynamic and supportive work environment
• Enjoy a comprehensive benefits package and competitive compensation

How to Apply

If you're passionate about retail, customer service, and loss prevention, we encourage you to apply for this exciting opportunity at blithequark. Please submit your application through our website or contact your local blithequark representative for more information.

Join the blithequark team and discover a new way to grow, learn, and succeed in a dynamic and supportive work environment.