Customer Service Field Technician (VA/NC)

Description

Customer Service Technician

Job Type: Full-Time 

Location: Remote with travel to customer sites in Northern VA/NC and surrounding states

Position Overview: LayerZero Power Systems, Inc. is seeking a skilled and safety-focused Customer Service Technician to support our advanced power distribution equipment. This role involves both on-site and remote service, ensuring the reliability and performance of our systems. The ideal candidate will have strong electrical troubleshooting abilities, a commitment to safety, and a customer-first mindset.

Key Responsibilities

• Perform startup, commissioning, service, and preventive maintenance on LayerZero equipment, including: 
  • Static transfer switches
  • Power distribution units
  • Remote power panels
• Provide technical support to customers on-site and remotely via phone and email
• Maintain accurate and timely service records in the LayerZero system
• Respond to emergency service calls, including participation in the 24/7 support rotation
• Travel to customer sites across the U.S. and Canada as required
• Occasional weekend or holiday work may be necessary

Qualifications: Required:

• Experience servicing electrical power systems
• Strong electrical and electronic troubleshooting skills
• Ability to read and interpret diagrams and schematics
• Familiarity with PC-based programming of printed circuit boards
• Knowledge of electrical PPE and safety protocols
• Clean driving record
• U.S. Citizenship or C1 Permanent Resident Alien status

Preferred:

• Associate degree in an electrical discipline
• Military training in electronics or electrical systems

Work Location

• Initial training conducted at LayerZero headquarters in Aurora, Ohio
• Field service performed at customer sites throughout the U.S. and Canada

Compensation and Benefits

• Salary-based, non-exempt position
• Group health, dental, and vision insurance
• Competitive 401(k) match
• Generous paid time off
• Simplified travel expense reimbursement

Equal Opportunity Statement: LayerZero Power Systems, Inc. is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, age, national origin, disability, marital status, ancestry, or veteran status, in accordance with applicable laws and regulations.