Experienced Full Stack Product Manager – Customer Service Innovation and Enterprise Platform Development
At blithequark, we're revolutionizing the way people enjoy entertainment, and we're looking for a talented Product Manager to join our Customer Service team. As a key player in shaping the future of our member management enterprise platform, you'll have the opportunity to make a significant impact on our customers' and support agents' experiences.
About blithequark
blithequark is one of the world's leading entertainment services, with 278 million paid memberships in over 190 countries. Our mission is to provide our members with the best possible entertainment experience, and our Customer Service team is dedicated to ensuring that our members receive the help they need, whenever and wherever they need it.
The Role
We're looking for an experienced Product Manager to lead and manage innovation in our member management platform. As a Product Manager, you'll be responsible for partnering with design, engineering, operations, insights, and analytics teams across the Product and Customer Service organization, as well as third-party solution providers, to deliver a best-in-class enterprise platform experience. Your primary focus will be on shaping the future of our member management platform, creating and executing a long-term strategy, and prioritizing a roadmap that meets the needs of our customers and support agents.
Responsibilities
As a Product Manager, you'll be responsible for:
- Providing product management leadership for our member management platform, including features, capabilities, data pipelines, APIs, and integrations with third-party solutions.
- Helping to define strategy, capture requirements, clarify prioritization, identify dependencies, mitigate risks and impediments, communicate, and create a roadmap.
- Partnering with each CS functional team to better understand their vision and challenges and deliver the best possible solutions together.
- Managing the development and delivery of product features through close collaboration with our engineering and data scientist teams, as well as third-party solution partners and/or consulting firms.
- Understanding differences in support expectations in different regions around the world and tailoring the experience accordingly.
- Expanding product management responsibility to other tools as business needs present.
- Embodying the unique blithequark culture.
What We're Looking For
We're looking for a talented Product Manager with:
- 5+ years of experience in product management for consumer or internal-facing products.
- A deep understanding of Customer Service business and contact center business.
- Prior experience working with member management products, whether third-party or in-house build.
- Quick learning and the ability to work in a fast-paced global environment.
- Exceptional multitasking abilities who thrive in high-pressure environments and can effectively manage multiple priorities.
- Outstanding written and verbal communication skills: great memos and presentations, and an ability to build trust and create collaborative partnerships cross-functionally.
- Organizational leadership and influence without authority.
- Ability to make tough but informed decisions with both data and judgment.
- Ability to inspire, motivate, and lead designers and engineers.
- Demonstrated record of executing projects that measurably improved customer and agent experiences.
- Deep focus on delivering a great customer and agent experience.
- Experience working on global products and enterprise platforms is also beneficial.
What We Offer
We offer a comprehensive compensation structure, including an annual salary, with the option to choose how much of your compensation you want in salary versus stock options. Our compensation range for this role is $160,000 - $390,000. We also provide comprehensive benefits, including:
- Health Plans
- Mental Health support
- 401(k) Retirement Plan with employer match
- Stock Option Program
- Disability Programs
- Health Savings and Flexible Spending Accounts
- Family-forming benefits
- Life and Serious Injury Benefits
- Paid leave of absence programs
Work Environment and Culture
We're a unique culture and environment, and we're proud of our commitment to diversity and inclusion. We celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully, and we do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
How to Apply
If you're passionate about delivering a great customer and agent experience, and you're looking for a challenging and rewarding role, we encourage you to apply. Please submit your application through our website, and we'll review your qualifications and experience. We look forward to hearing from you!
Equal Opportunity Employer
blithequark is an equal-opportunity employer, and we celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully, and we do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
Job Type
Full-time
Location
Remote
Job Type
Product Management
Experience
5+ years
Education
Bachelor's degree in Computer Science, Business Administration, or related field
Skills
* Product management
- Customer Service
- Enterprise platform development
- Global products
- Third-party solutions
- Data pipelines
- APIs
- Integrations
- Communication
- Leadership
- Influence
- Decision-making
- Collaboration
- Diversity and inclusion
Work Environment
Remote
Benefits
* Comprehensive compensation structure
- Comprehensive benefits
- Paid leave of absence programs
- Flexible time off
- Health Plans
- Mental Health support
- 401(k) Retirement Plan with employer match
- Stock Option Program
- Disability Programs
- Health Savings and Flexible Spending Accounts
- Family-forming benefits
- Life and Serious Injury Benefits
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