Experienced Phone and Chat Specialist with Bonus Opportunities – Join blithequark's Critical Team Supporting Essential Healthcare Workers

Are you a customer service professional with a passion for making a difference in the lives of others? Do you thrive in fast-paced environments where no two interactions are ever the same? If so, we invite you to join blithequark's dynamic team of Phone and Chat Specialists, where you'll play a vital role in connecting nurses with healthcare facilities in need of essential workers. At blithequark, we're committed to revolutionizing the way we approach healthcare staffing. Our innovative approach relies on the expertise and dedication of professionals like you, who are passionate about delivering exceptional customer experiences. As a Phone and Chat Specialist, you'll be at the forefront of this movement, leveraging your exceptional communication skills and technical savvy to facilitate seamless interactions between nurses and healthcare facilities.

A Day in the Life of a Phone and Chat Specialist at blithequark

As a Phone and Chat Specialist, you'll be responsible for navigating online platforms to verify nurses' credentials, following up with written messages to confirm their validity, and handling follow-up phone calls to ensure a smooth experience for both parties. Your exceptional communication skills, attention to detail, and technical expertise will be essential in providing top-notch service to our clients and candidates.

Key Responsibilities:

* Manage large volumes of inbound and outbound calls in a timely manner

• Multitask across multiple chat channels simultaneously
• Adhere to established communication scripts when handling various topics
• Identify customers' needs, clarify information, research, and provide solutions and/or alternatives
• Access company and client resources to accurately handle calls
• Perform data entry and customer service tasks with precision
• Navigate online platforms efficiently to verify credentials and facilitate communication
• Work requests/records received for those requesting to sign up for shifts
• Identify customers' needs, research to determine if requests have necessary credentials
• Demonstrate flexibility in adapting to changing priorities and tasks without compromising efficiency or composure
• Maintain punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Be open to cross-training and professional development opportunities

Essential Qualifications:

* 1 year of customer service or customer support experience

• 1 year of previous call center or office background experience required
• Technical savvy and proficiency in navigating online platforms
• Previous remote work from home experience a plus
• Quick learner with the ability to work independently
• Type 35 words per minute accurately
• Strong phone and verbal communication skills, along with active listening
• A background check applicable with state and federal laws is required

Preferred Qualifications:

* Experience working in a fast-paced call center environment

• Proficiency in data entry and customer service software
• Strong problem-solving skills and ability to think critically
• Excellent time management and organizational skills
• Ability to work in a team environment and provide support to colleagues

Compensation and Benefits:

* Starting pay: $14/hour, plus shift differential (extra $1/hr nights & wkds) and possible increase after 90 days pending attendance and performance

• Work hours: Shifts between 7:00am-7:00pm (CST), Work Days: Mon-Fri and rotating weekends
• Paid Training: 3 weeks in length from 8:00am-5:00pm Mon-Fri (CST)
• Status: Full Time 40 hours
• Equipment Provided: blithequark will ship equipment to full-time permanent employees
• Must have verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection)

Hardware/Software Requirements:

* Processor: Intel Core i5 5200 Series or greater

• Memory: 8GB on Windows 8.1 / 10 64 bits
• Screen Resolution: 1280x768 or higher, dual monitors required
• USB headset
• Up-to-date antivirus software must be installed on the platform and a recent scan completed
• Firewall must be enabled
• Click here for the BYOD policy for full detailed list of requirements

Why Join blithequark?

At blithequark, we're committed to creating a work environment that's both challenging and rewarding. As a Phone and Chat Specialist, you'll have the opportunity to:

• Make a meaningful impact in the lives of nurses and healthcare facilities
• Develop your technical and communication skills in a fast-paced environment
• Work with a dynamic team of professionals who share your passion for delivering exceptional customer experiences
• Enjoy a competitive compensation package, including paid training and equipment provided
• Pursue career growth opportunities and professional development within our organization

How to Apply:

If you're a motivated and customer-focused professional looking for a new challenge, we invite you to apply for this exciting opportunity. Click the link below to register your interest and take the first step towards joining blithequark's critical team supporting essential healthcare workers. Apply Job! We look forward to welcoming you to our team! Apply for this job