Experienced Remote Behavioral Customer Service Advocate - Managed Care Organization Support

Join the Team at blithequark: Delivering Exceptional Customer Experiences in Healthcare

blithequark is a leading Managed Care Organization dedicated to providing top-notch healthcare services to individuals and communities. We are currently seeking multiple experienced Behavioral Customer Service Advocates to join our team on a remote basis. As a Behavioral Customer Service Advocate at blithequark, you will play a vital role in delivering exceptional customer experiences, addressing inquiries, and providing support to members and providers regarding benefits eligibility, claims status, and website navigation.

About blithequark

At blithequark, we pride ourselves on being a prestigious Managed Care Organization that prioritizes the well-being and satisfaction of our members. Our team is committed to providing high-quality services, and we are looking for talented individuals who share our passion for delivering exceptional customer experiences. As a remote employee, you will have the opportunity to work from the comfort of your own home, enjoying a flexible work environment that promotes work-life balance.

Key Responsibilities

• Handle inbound behavioral calls regarding benefits eligibility and claims status, providing accurate and timely information to members and providers.
• Respond to customer inquiries via telephone and written correspondence in a timely and professional manner, ensuring that all interactions are courteous and respectful.
• Utilize current reference materials and available resources to respond to telephone or written correspondence inquiries from members and/or providers within established timeframes.
• Provide assistance to members and/or providers regarding website registration and navigation, ensuring that they can access the information and resources they need.
• Collaborate with internal teams to resolve complex issues and provide solutions to members and providers.
• Document and maintain accurate records of customer interactions, ensuring that all relevant information is captured and easily accessible.

Essential Qualifications

While the following qualifications are preferred, we encourage candidates with a strong passion for customer service and a desire to work in the healthcare industry to apply:

• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• Excellent communication and interpersonal skills, with the ability to effectively interact with members, providers, and internal teams.
• Strong problem-solving and analytical skills, with the ability to resolve complex issues and provide solutions.
• Proficient in Microsoft Office and able to learn new software applications quickly.
• Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.

Preferred Qualifications

The following qualifications are preferred but not required:

• 1 year of healthcare call center experience, with a focus on behavioral or crisis calls.
• Experience working in a managed care organization or similar healthcare setting.
• Knowledge of healthcare terminology and concepts, including benefits eligibility and claims status.

Skills and Competencies

To succeed as a Behavioral Customer Service Advocate at blithequark, you will need:

• Excellent communication and interpersonal skills, with the ability to effectively interact with members, providers, and internal teams.
• Strong problem-solving and analytical skills, with the ability to resolve complex issues and provide solutions.
• Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
• Proficient in Microsoft Office and able to learn new software applications quickly.
• Strong attention to detail and ability to maintain accurate records.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Behavioral Customer Service Advocate, you will have access to:

• Career and educational tools within our Advocacy Program, designed to support your professional growth and development.
• Opportunities for advancement and promotion within the company.
• Comprehensive training and onboarding program to ensure your success in the role.

Work Environment and Company Culture

At blithequark, we pride ourselves on a positive and supportive work environment that promotes work-life balance. As a remote employee, you will have the flexibility to work from home and enjoy a comfortable and productive work environment. Our company culture is built on:

• Exceptional customer service and a commitment to delivering high-quality services.
• Collaboration and teamwork, with a focus on supporting and empowering our employees.
• Integrity and transparency, with a commitment to doing what is right and making ethical decisions.
• Diversity and inclusion, with a focus on creating a workplace that is welcoming and inclusive to all employees.

Compensation, Perks, and Benefits

We offer a comprehensive compensation package that includes:

• $19.00 per hour (fixed rate).
• Immediate enrollment in health insurance.
• Dental insurance.
• Life insurance.
• Employee Assistance Program (EAP).
• Access to investment accounts.
• 30-minute lunch break and two 15-minute breaks per day.
• Monday-Friday schedule, with the potential for one rotating Saturday shift per month during the busy season.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity at blithequark. Please submit your application, including your resume and a cover letter, to be considered for this role.

We are an equal employment opportunity employer and welcome applications from diverse candidates. blithequark is committed to creating a workplace that is inclusive and welcoming to all employees, and we look forward to hearing from you.