Client Success Manager - Tarro - Remote - $60k - $70k - Mandarin Chinese & English Fluency Required - Restaurant Technology Industry

Join the Team That's Revolutionizing the Restaurant Industry

Welcome to Tarro, a pioneering company that's empowering small brick and mortar restaurants to thrive in a competitive market. We're on a mission to liberate these businesses from the operational burdens of running their operations, by providing a seamless connection between them and their customers through our innovative multi-product ecosystem. Our cutting-edge solutions include AI-enabled order taking, delivery enablement, payment solutions, and point-of-sale software. As a Client Success Manager, you'll play a vital role in driving the success of our restaurant clients, and contributing to the growth and profitability of Tarro.

About Tarro

At Tarro, we're passionate about placing our customers first and working backwards from there. When our customers succeed, we succeed. The restaurant industry in the US is a $1 trillion market, but it remains relatively underserved by technology. Large chains have the resources to invest in expensive tech, leaving small restaurant owners at a disadvantage. We're changing that by providing affordable, innovative solutions that level the playing field. Our products have been trusted by thousands of loyal restaurants, and together we've supported nearly 20 million customers. As a result, we've achieved 5x revenue growth in the last three years, and have been valued at $450M as of our last fundraising round in mid-2022.

Our Culture and Values

At Tarro, we're committed to creating a work environment that's collaborative, fast-paced, and highly ambiguous. We encourage our team members to roll up their sleeves, think creatively, and wear multiple hats. We're proud to be named one of Built In's top companies to work for in 2023, and we're dedicated to fostering a diverse workforce that reflects the communities we serve. We welcome talent from all backgrounds, including but not limited to, race, sexual orientation, gender identity, age, nationality, religion, veteran status, political affiliation, and disability.

Job Summary

We're seeking a highly skilled Client Success Manager to join our team! As a Client Success Manager, you'll take on a strategist mindset to work with our restaurant clients, driving growth and optimization through Tarro's technology. You'll build and maintain strong relationships with portfolio restaurant clients, ensuring high levels of client satisfaction, retention, and growth. You'll work closely with Sales, Services, and Product Management teams to provide a seamless post-sales experience, and serve as the voice of the client, advocating for their needs internally.

Key Responsibilities:

• Build and maintain strong relationships with assigned clients, driving product adoption, client satisfaction, and overall client health.
• Take ownership of accounts, managing onboarding and serving as the main point of contact between clients and the rest of the Tarro team.
• Strategize with clients to connect their business goals and challenges with Tarro products and services, identifying opportunities for upsell and cross-sell.
• Stay in touch with clients to ensure they're realizing the full potential of Tarro products and services.
• Ensure critical issues are well-documented and properly escalated for resolution.
• Serve as the voice of the client, evaluating and providing customer recommendations to internal teams for product/service improvements.
• Develop and share best practices with team members to enhance the quality, effectiveness, and efficiency of client support.

Requirements

To succeed in this role, you'll need:

• Native fluency in Mandarin Chinese and professional fluency in English.
• Strong project management skills to manage a dynamic client portfolio.
• Creative problem-solving skills with a strong attention to detail.
• Excellent communication skills.
• 2-3 years of experience in customer success or similar client-facing roles with a high-growth B2B business.
• Technical proficiency with computers and information systems, with the ability to translate technically detailed processes and integrations into layman's terms for non-tech-savvy clients.

Bonus Points:

• Experience in a consumer-driven industry with a passion for the customer.
• Experience using CRM and CSM tools.
• A "roll up your sleeves" mentality, with current or prior experience working in a fast-paced, collaborative, highly ambiguous environment, frequently wearing more than one hat.

What We Offer

As a Client Success Manager at Tarro, you can expect:

• A competitive salary of $60,000 - $70,000 USD + Bonus.
• A dynamic and supportive work environment that's committed to diversity and inclusion.
• Opportunities for career growth and professional development.
• A chance to work with a cutting-edge technology that's revolutionizing the restaurant industry.
• A flexible, remote work arrangement that allows you to work from anywhere.

Ready to Apply?

If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We're excited to review your application and discuss how you can join our team.