Hybrid Manager - Food Safety Audit

Why Inflight Services? Our customers choose United because of our dedication to safety and passion for service. United's Inflight Services team is made up of diverse, driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures, our Inflight Services team provides the innovative approaches, tools, training and guidance needed for our flight attendants to deliver the best possible customer experience, and aid in our mission to become the best airline in the history of aviation. Job overview and responsibilities The Manager Food Safety will lead the United Airlines Food Safety & Quality Assurance program to ensure compliance by suppliers, contract caterers and hospitality partners to meet applicable US regulatory requirements (FDA, USDA, CBP, IFSA, ITP, and DOD) and international regulations as appropriate based on location. This role supports the Sr. Manager - Food Safety with conducting audits of facilities, supplier approval and monitoring food safety KPI with a focus on continual improvement.

• Prioritize food safety audits based on risk and lead food safety audits and inspections at supplier, contract caterer and hospitality partner locations for new and existing contracts
• Issue audit reports and corrective action plans to ensure that all gaps identified are closed out
• Ensure that supplier, contract caterer and hospitality partners understand & follow food safety programs as defined in United Airlines manuals by providing training as needed
• Drive investigations with a focus on root cause analysis, for all non-conformances and customer complaints
• Drive continual improvement through implementation of innovative solutions utilizing technology
• Manage the supplier approval program to ensure that food, beverages and food contact packaging materials are sourced from approved suppliers
• Conduct item risk assessment and approve items that meet United Airlines requirements
• Monitor supplier, contract caterer and hospitality partner performance against food safety KPI
• Participate in management review meetings and quarterly business review meetings to share performance results and trends with suppliers, contract caterers and hospitality partners
• Work with cross functional team members to promote food safety culture through simplified communication of the importance of technical requirements
• Maintain records in food safety software systems i.e., Safety Chain, Quality First and Share Point ensuring they are accurate and kept current

What’s needed to succeed (Minimum Qualifications):

• BS Degree in Microbiology, Food Science, Food Engineering, or a related field
• HACCP Certification
• Seafood HACCP Certification
• PCQI Qualification (* Food safety certifications are needed, however, if all required certifications are not available currently, UA may fund for certifications to be obtained
• 4-8 years in a Food Safety and Quality Assurance role within fast paced food manufacturing or food services environment
• Knowledge of FDA-Food Safety Modernization Act (FSMA) and Interstate Travel Program (ITP), USDA, Department of Defense (DOD) requirements for food production and airline catering facilities
• Knowledge of food microbiology, food safety, food defense, product traceability, sanitation requirements, environmental monitoring, continuous improvement, cold chain and allergen management
• Knowledge of the FDA Food Code
• Strong oral and written communication skills with the ability to communicate clearly and effectively with personnel, customers, suppliers and other business contacts
• Ability to review and interpret technical documentation
• Attention to details
• Strategic/Big Picture Thinking
• Strong interpersonal skills to influence and change food safety culture
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position

What will help you propel from the pack (Preferred Qualifications):

• CFS Certification
• Lead Auditor Certification
• Lean Manufacturing
• ServSafe Manager Certification
• Knowledge of GFSI schemes FSSC
• Previous experience with FSSC or other GFSI scheme, FSPCA, and FDA/USDA audits
• Experience with international regulations
• Knowledge of airline experience and catering operation
• Advanced computer skills with food safety software programs

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