Account Manager OCR - Healthcare Client Relationships - Houston, TX - Remote

Join CVS Health: Transforming Healthcare with Heart

At CVS Health, we're driven by a singular purpose: Helping people on their path to better health. As a leading healthcare company, we're committed to delivering enhanced, human-centric healthcare solutions for a rapidly changing world. Our culture is built on Heart At Work Behaviors that empower our colleagues to transform our culture and accelerate innovation. We're seeking a talented Account Manager OCR to join our Omnicare team in Houston, TX, and play a vital role in shaping the future of healthcare.

About Omnicare and the Role

Omnicare, a CVS Health company, supports continued care communities by delivering practical and innovative solutions to address their needs. As an Account Manager OCR, you will be the key liaison between our clients and the enterprise, managing local client relationships and driving customer satisfaction. This is a unique opportunity to build strong relationships, expand existing business, and identify new opportunities for growth.

Key Responsibilities

• Client Relationship Management: Develop and maintain strong relationships with clients, delivering exceptional customer service and ensuring their needs are met.
• Business Development: Identify opportunities to expand existing business and grow our client base.
• Client Support: Manage routine client support activities, resolve issues, and provide timely solutions to complex problems.
• Communication: Attend client meetings, deliver quarterly Executive Reviews, and provide updates on business deliverables.
• Collaboration: Partner with internal teams, including Key Account and District Manager, to drive initiatives and deliver results.
• Industry Knowledge: Stay up-to-date on industry trends, regulatory changes, and best practices to ensure expertise and thought leadership.

Essential Qualifications

• Established Success: Proven track record in client/account management, preferably in the healthcare or pharmaceutical industry.
• Customer Service: Excellent customer service skills, with the ability to be consultative and solution-focused.
• Project Management: Strong project management skills, with the ability to track and manage issues, engage teams, and facilitate timely resolutions.
• Problem-Solving: Ability to strategically and creatively solve problems in a fast-paced environment.
• Presentation: Effective presentation skills, with the ability to make group presentations and promote client satisfaction.
• Technical Skills: Proficiency in Microsoft Office Suite, with a focus on Excel, PowerPoint, Word, Outlook, and Web applications.

Preferred Qualifications

• Industry Experience: Past experience in the healthcare or pharmaceutical industry, preferably in client/account management.
• Leadership: Experience in leadership or management roles, with a focus on developing and managing high-performing teams.

Career Growth and Learning Benefits

At CVS Health, we're committed to the growth and development of our colleagues. As an Account Manager OCR, you'll have access to:

• Training and Development: Comprehensive training programs to enhance your skills and knowledge.
• Mentorship: Opportunities to work with experienced leaders and mentors.
• Career Advancement: A clear path for career advancement and growth within the company.
• Education Assistance: Education assistance programs to support your ongoing education and development.

Work Environment and Culture

At CVS Health, we're proud of our culture and work environment. As an Account Manager OCR, you can expect:

• Remote Work: The opportunity to work remotely, with flexibility to manage your schedule.
• Collaborative Team: A dynamic and collaborative team environment, with opportunities for teamwork and connection.
• Diverse and Inclusive: A diverse and inclusive workplace, with a commitment to equality and respect.

Compensation and Benefits

We offer a comprehensive compensation package, including:

• Competitive Salary: A competitive salary range of $43,888.00 - $85,068.00, depending on experience and qualifications.
• Benefits: A full range of medical, dental, and vision benefits, with eligible employees able to enroll in our 401(k) retirement savings plan and Employee Stock Purchase Plan.
• Time Off: Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year.

How to Apply

If you're a motivated individual ready to contribute to a thriving team, we encourage you to apply now! Please submit your application, including your resume and cover letter, to be considered for this exciting opportunity.

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Equal Employment Opportunity

CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. We strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions.

If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.