Experienced External Support Engineer – Content Tools and Workflow Expert
Join blithequark, a leading innovator in the entertainment industry, as we seek an experienced External Support Engineer to bridge the gap between our content creation teams and the tools engineering team. As a key member of our team, you will be responsible for providing technical support, creating reference materials, and solving complex issues related to content tools and workflows.
About blithequark
blithequark is a global leader in the entertainment industry, revolutionizing the way people consume and interact with content. Our mission is to provide a seamless and engaging experience for our users, and we are committed to innovation, creativity, and excellence in everything we do. As a member of our team, you will have the opportunity to work with a talented and diverse group of professionals who are passionate about their work and dedicated to making a difference.
Key Responsibilities
As an External Support Engineer at blithequark, you will be responsible for:
- Providing technical support to content/external teams in regard to use of content tools
- Creating reference materials and providing training to get external teams up to speed with the toolset
- Solving and debugging possible issues with tools and workflows to quickly resolve issues for users
- Escalating more complex or problematic issues to the tool development team, and working with production to track these issues in JIRA
- Advocating for tools, workflow improvements, and suggestions from external teams
- Partnering with other engineers to develop tools and processes that improve efficiency and quality
- Guiding or leading cross-disciplinary dialogs to drive features from initial concept to completion
- Exemplifying reliability, accountability, and professionalism in all work-related interactions
Skills and Abilities
To be successful in this role, you will need:
- Ability to read and understand C# code
- Good written and verbal communication, including working with external partners
- Positive attitude and ability to receive and provide objective and constructive feedback
- Excellent organizational skills
- Self-motivating; able to prioritize and manage numerous requests simultaneously
- Experience supporting a live service or tool environment
- Unity 3D game and tool development experience
- Experience with Jira, Confluence, or other defect-tracking software
- iOS and Android mobile development experience
- 5 years experience in delivering production-level code in a professional environment
Education and Experience
We are looking for candidates with a strong background in computer science or a related field, or equivalent work experience. Experience supporting a live service or tool environment is essential, as is Unity 3D game and tool development experience. Familiarity with Jira, Confluence, or other defect-tracking software is also highly desirable.
Position Type/Expected Hours of Work
Our core hours are 10:00 am to 6:00 pm CST, which means you should be available for meetings, etc. during this time. As a remote worker, you will be expected to work independently and manage your time effectively to meet the needs of the team.
Other Duties
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Salary and Benefits
At blithequark, we carefully consider a wide range of compensation factors to determine your personal top of the market. We rely on market indicators to determine compensation and consider your specific job family, background, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location. The overall market range for roles in this area of blithequark is typically $150,000 – 325,000. In addition to a competitive salary, we offer a comprehensive benefits package, including health insurance, retirement savings, and paid time off.
Why Join blithequark?
At blithequark, we are passionate about innovation, creativity, and excellence. We offer a dynamic and supportive work environment, with opportunities for career growth and development. Our team is made up of talented and diverse professionals who are dedicated to making a difference in the entertainment industry. If you are a motivated and experienced External Support Engineer looking for a new challenge, we encourage you to apply for this exciting opportunity. Join us at blithequark and be part of a team that is shaping the future of entertainment.
How to Apply
To apply for this role, please submit your resume and a cover letter explaining why you are the ideal candidate for this position. We look forward to hearing from you! Apply Now! Apply for this job