Sales Operations Specialist - Driving Growth and Efficiency in AI Technology

Join the Pioneers of AI Technology at Axelera AI

Axelera AI is a trailblazing deep-tech startup revolutionizing the world of Artificial Intelligence. With a strong commitment to innovation and a global presence, we are seeking a highly skilled Sales Operations Specialist to join our dynamic team. As a key player in our sales operations, you will be responsible for enhancing our sales process, ensuring seamless execution of orders, and delivering exceptional customer experiences. If you're a motivated individual with a passion for sales operations and a keen eye for detail, we encourage you to apply for this exciting opportunity.

About Axelera AI

Axelera AI is not your regular deep-tech startup. We are creating the next-generation AI platform to support anyone who wants to help advance humanity and improve the world around us. In just three years, we have raised a total of $120 million and have built a world-class team of 180+ employees (including 55+ PhDs with more than 40,000 citations), both remotely from 11 different countries and with offices in Belgium, Switzerland, Italy, the UK, headquartered at the High Tech Campus in Eindhoven, Netherlands. We have also launched our Metis AI Platform, which achieves a 3-5x increase in efficiency and performance, and have visibility into a strong business pipeline exceeding $100 million. Our unwavering commitment to innovation has firmly established us as a global industry pioneer.

Company Culture and Values

At Axelera AI, we wholeheartedly embrace equal opportunity and hold diversity in the highest regard. Our steadfast commitment is to cultivate a warm and inclusive environment that empowers and celebrates every member of our team. We welcome applicants from all backgrounds to join us in shaping the future of AI.

Job Summary

The Sales Operations Specialist will be integral to enhancing the sales process from order management to post-sale customer support. This role collaborates with Sales, Operations, and Logistics teams to ensure seamless execution of orders, delivering accurate information to customers while supporting the Sales team's administrative functions. The ideal candidate will possess a proactive mindset, strong organizational skills, and experience with CRM and ERP systems.

Key Responsibilities

• Order Management: Process and verify customer orders, ensuring accuracy and timely fulfillment. Communicate with Sales and customers regarding product availability and order status, while coordinating with Logistics and Finance teams for seamless product delivery.
• Sales Support: Assist the Sales team in creating quotations, managing customer data, and maintaining sales records. Support Sales Managers in preparing reports, forecasting, and analyzing sales data, while keeping the CRM system updated.
• Customer Service: Serve as the primary point of contact for customers on order-related inquiries, ensuring high levels of customer satisfaction. Address customer requests regarding product availability, pricing, and delivery timelines, resolving issues by coordinating with internal teams.
• Reporting & Analytics: Generate regular sales reports to track performance, order statuses, and customer satisfaction metrics in collaboration with the Finance team. Analyze sales trends and customer feedback to drive continuous improvement initiatives.
• Process Improvement: Identify opportunities to streamline Sales operations and enhance customer experiences. Collaborate with cross-functional teams to drive improvements in Sales processes and operational efficiency.

Requirements and Qualifications

To be successful in this role, you will need:

• Bachelor's Degree: In Business, Sales, Operations, or a related field.
• Experience: 3+ years of experience in Sales operations/coordination.
• Technical Skills:
  • Proficiency in CRM and ERP systems (Salesforce, NetSuite, or similar platforms).
  • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Soft Skills:
  • Excellent communication and organizational skills, with a strong focus on detail and accuracy.
  • Ability to work independently and manage multiple priorities in a fast-paced environment.
• Industry Knowledge: Familiarity with the semiconductor, AI, or tech hardware industry is a big plus.

Skills and Competencies

To excel in this role, you will need to demonstrate the following skills and competencies:

• Organizational Skills: Effectively manage multiple priorities and deadlines.
• Attention to Detail: Maintain high accuracy in order processing and data entry.
• Customer-Centric Approach: Ensure positive experiences for clients and Sales teams.
• Communication: Exhibit clear, concise, and professional communication skills.
• Problem-Solving: Resolve issues collaboratively across teams.

What We Offer

Axelera AI offers a flexible working arrangement, with options to:

• Work from one of our Axelera AI offices (Leuven in Belgium, Amsterdam and Eindhoven in the Netherlands, Zurich in Switzerland, Florence and Milan in Italy or Bristol in the United Kingdom) if you're already based in the vicinity.
• Work fully remotely from any European country (incl. the UK) you are already in.
• Relocate with us and work from Amsterdam or Eindhoven (Netherlands) or Florence (Italy).

We also offer an attractive compensation package, including:

• A competitive salary, commensurate with experience.
• A pension plan.
• Extensive employee insurances.
• The option to get company shares.

Career Growth Opportunities and Learning Benefits

At Axelera AI, we are committed to the growth and development of our employees. As a Sales Operations Specialist, you will have opportunities to:

• Develop your skills and expertise in sales operations and customer support.
• Collaborate with cross-functional teams to drive business growth and innovation.
• Contribute to the development of our AI platform and shape the future of AI technology.

Why Join Axelera AI?

Axelera AI is a dynamic and fast-growing organization that offers:

• A chance to be part of a pioneering AI technology company.
• Opportunities for career growth and professional development.
• A collaborative and inclusive work environment.
• A flexible working arrangement.
• An attractive compensation package.

Ready to Apply?

If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.