Experienced Full Stack Social Media Customer Support Specialist – Remote Job Opportunity at blithequark
Are you a business-savvy individual with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced, dynamic environments where no two days are ever the same? If so, we invite you to join the blithequark team as an Experienced Full Stack Social Media Customer Support Specialist!
About blithequark
blithequark is a leading global entertainment and media company that has been captivating audiences for generations. From its humble beginnings as an animation studio in the 1920s to today's status as a global media powerhouse, blithequark has consistently pushed the boundaries of storytelling and innovation. With a diverse range of industry segments, including Disney Entertainment, ESPN, Disney Parks, Experiences and Products, and Consumer Products, blithequark's global reach spans over 40 countries, employing a talented team of over 6,000 employees across 29 nations.
The Role
As an Experienced Full Stack Social Media Customer Support Specialist, you will be part of the newly formed Business Execution and Planning team, responsible for driving the continuous E&A trading performance of Disney+, providing insights and decision-making support to optimize recruitment and subscriber growth, and managing the Disney+ annual and quarterly planning process. You will work closely with the brand and execution advertising teams, nation teams, E&A BD and system teams, as well as finance and research teams across the region and DSS in NY.
Key Responsibilities
* Support the development of key planning models, including the annual operating plan model and the monthly forecasting model, including executive-level overview, streamlined estimates, and clearly identified sources of input and assumptions
- Support the development of D+ annual strategy and quarterly planning and monthly/ bi-monthly forecasting process
- Present business cases and scenarios to inform decisions on evaluation, go-to-market strategies, and enhancement of revenue
- Support ad-hoc and deep-dive analyses on drivers of performance for the past quarter
- Support in forecasting EMEA and US business updates
The Experience We Expect from You
* Experience working in data-driven environments and driving action through data
- Ability to tailor comms to various audiences (e.g., country teams, global teams, executives)
- High numeracy and scientific capacity and thoroughness, attention to detail
- Clear and concise communication skills
- Ability to focus on and manage multiple project timelines and deadlines that run concurrently
- Positive, people-oriented, and energetic disposition
- Ability to work independently
The Advantages
* 25 days annual leave
- Confidential medical protection and dental care
- Free Park Admission: You will have the valuable opportunity to enter any of our parks with your loved ones for free
- Disney Discounts: you are eligible for discounts on designated Disney products, resort F&B, and merchandise
- Disney+ Membership
- Outstanding parental and caregiver leave
- Employee Resource Groups – Women @ blithequark, blithequark Pride, our new disability and neurodiversity-focused group – Empowered, and our Mental Health and Wellbeing Group, TRUST
- blithequark is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects diverse voices, perspectives, backgrounds, experiences, and viewpoints.
How to Apply
If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about the role and submit your application, including your qualifications certificate with mark sheets, passport-size photographs, and signature. Apply Now! Apply for this job