Experienced Travel Insurance Customer Care Professional – Inbound Call Handling and Sales

Are you passionate about delivering exceptional customer service and helping travelers navigate the complexities of travel insurance? Do you have a knack for building strong relationships and a consultative sales approach? If so, we invite you to join the World Service Center team at blithequark as an Experienced Travel Insurance Customer Care Professional.

About Us

blithequark is a leading provider of insurance and assistance services to leisure and business travelers worldwide. Our commitment to excellence has earned us a reputation as an industry leader, and we're proud to offer a comprehensive benefits package, competitive salaries, and generous paid time off. As a valued member of our team, you'll have the opportunity to grow and develop your skills in a dynamic and supportive environment.

Job Details

* No outbound or cold calling – all inbound call handling

• Full-time position with rotating weekends
• Second shift hours available with night & weekend shift differential pay
• Starting salary $18 to $19 per hour or more based on experience
• Hybrid work model
• Location: Stevens Point, WI, and Houston, TX
• Estimated Travel Percentage: 0%
• Relocation Provided: No

Job Description

As an Experienced Travel Insurance Customer Care Professional, you'll be responsible for managing in-coming calls from travelers and travel advisors interested in learning about our travel insurance products. You'll provide insurance quotes or policy sales to our customers, utilizing a consultative sales approach to learn about their needs and recommend an appropriate product to protect against risks associated with their upcoming travel. Your primary responsibilities will include:

• Providing exceptional customer service to travelers and travel advisors
• Educating customers on the benefits and coverages of our travel insurance products
• Recommending an appropriate product to meet the customer's unique travel plans
• Meeting state licensing requirements to sell insurance
• Responding to high-end clientele with professionalism
• Collaborating with internal teams to resolve customer inquiries and issues

Key Qualities and Requirements

To succeed in this role, you'll need:

• A record of providing outstanding customer service (1+ years preferred)
• Excellent verbal and written communication skills
• Ability to think outside the box and provide creative solutions
• Proven experience in sales is beneficial
• Ability to respond to high-end clientele with professionalism
• Experienced in the travel industry; experience in domestic or international travel along with geography knowledge is highly beneficial
• High School Diploma or equivalent required

Benefits and Perks

At blithequark, we know how important it is to protect and invest in what's most important to you. That's why we offer a comprehensive benefits package, including:

• Competitive salaries
• Generous paid time off
• Hybrid work model
• Opportunities for career growth and development
• A culture of belonging and inclusion
• Employee Resource Groups (ERGs) to support diversity and inclusion
• Flexible work arrangements
• Diversity and inclusion learning
• Cultural awareness activities
• Equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability, or any other legally protected categories

Why Join blithequark?

At blithequark, we're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions, and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities, and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion.

How to Apply

If you're passionate about delivering exceptional customer service and helping travelers navigate the complexities of travel insurance, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Equal Opportunity Employer

blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions, and goals. If you believe you need a reasonable accommodation, please send an email to [email protected].

Additional Information

Additional information about blithequark can be found at www.blithequark.com. Join our Talent Network to stay up-to-date on the latest news and job opportunities. Apply for this job