Experienced Full Stack Customer Service Representative – Delivering Exceptional Experiences and Driving Growth at blithequark

Join the blithequark Team: Where Customer Service Meets Growth and Opportunity

At blithequark, we pride ourselves on being a leader in the insurance industry, known for our low rates, outstanding service, and innovative marketing. As a wholly owned subsidiary of Berkshire Hathaway, we offer a stable and rewarding workplace with opportunities for training and career advancement. We're now seeking a talented Customer Service Representative to join our team in Getzville, NY, and be the face of our company for our valued policyholders.

About blithequark and Our Industry

For over 75 years, blithequark has been a name synonymous with exceptional customer service and innovative insurance solutions. We're one of the nation's largest and fastest-growing auto insurers, employing thousands of dedicated and hard-working associates. Our company culture is built on the principles of integrity, respect, and teamwork, ensuring that every associate can thrive and grow with us.

Job Summary

As a Customer Service Representative at blithequark, you will be the first point of contact for our policyholders, providing them with top-notch service, answering their billing questions, making policy changes, and offering recommendations. If you're passionate about solving problems, helping others, and delivering personalized service, we want to hear from you. This role offers a unique opportunity to grow your career in a fast-paced, dynamic environment with plenty of opportunities for advancement.

Key Responsibilities:

• Serve as the primary point of contact for policyholders, addressing their inquiries, and resolving issues in a timely and professional manner.
• Provide exceptional customer service, ensuring that policyholders receive the support they need and deserve.
• Answer billing questions, make policy changes, and offer recommendations to policyholders.
• Utilize effective communication skills to foster trust, empathy, and understanding with policyholders.
• Work efficiently in a high-volume call center environment, adapting to changing situations and priorities.
• Collaborate with colleagues to achieve team goals and objectives.
• Stay up-to-date with product knowledge and industry developments to provide informed support to policyholders.

Qualifications and Skills

Essential Qualifications:

• High school diploma or equivalent required.
• Experience providing outstanding customer service, showcasing expertise, fostering trust, and growing customer satisfaction.
• Effective communication skills, with the ability to listen actively and empathize with policyholders.
• Ability to work in a fast-paced, high-volume call center environment.
• Willingness to learn new skills and adapt to changes quickly.
• Strong computer and multi-tasking skills.

Preferred Qualifications:

• Previous experience in a call center or customer service environment.
• Knowledge of insurance industry products and services.
• Certifications or training in customer service, sales, or a related field.

What We Offer

Compensation and Benefits:

We offer a competitive salary of $20.15 per hour or $40,602.25 per year, with opportunities for growth and advancement. Our Total Rewards Program is designed to help secure your financial future and preserve your health and well-being, including:

• Premier Medical, Dental, and Vision Insurance with no waiting period.
• Paid Vacation, Sick, and Parental Leave.
• 401(k) Plan.
• Tuition Reimbursement.
• Paid Training and Licensures.

Growth and Development:

At blithequark, we believe in investing in our associates' growth and development. Many of our Customer Service Representatives see a base salary increase of 10% within their first year, with top performers seeing increases of up to 15%. We also offer opportunities for career advancement, training, and professional development.

Our Culture and Work Environment

At blithequark, we're committed to creating a work environment that is inclusive, respectful, and free from discrimination and harassment. We value diversity and inclusion, and strive to provide equal employment opportunities for all associates and job applicants. Our goal is to create a workplace where every associate can thrive and reach their full potential.

How to Apply

If you're passionate about delivering exceptional customer service and driving growth, we want to hear from you. Apply now to join our team at blithequark and start your journey towards a rewarding and challenging career.