Experienced Customer Sales and Service Representative – Delivering Exceptional Experiences on America’s Fastest and Most Reliable Network

Are you a customer-centric sales professional with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark, a leading provider of technology and communications services, as an Experienced Customer Sales and Service Representative. At blithequark, we're not just building a network – we're building a community. We're a human network that reaches across the globe, working behind the scenes to anticipate, lead, and believe that listening is where learning begins. Our purpose is to make an impact and move the world forward, and we're looking for talented individuals like you to join our team.

What You'll Be Doing

As an Experienced Customer Sales and Service Representative, you'll be the face of blithequark, delivering an exceptional customer experience to our valued customers. You'll be working with America's fastest and most reliable network, providing top-notch service and support to customers who rely on us. Your superior sales and customer service skills will shine as you:

• Answer incoming calls from customers and respond to requests about installation, disconnection, or changes to service
• Instill confidence and loyalty in customers through thoughtful listening and utilizing your knowledge of blithequark's products and services
• Identify customer needs and proactively offer our products and services to meet monthly sales goals and deliver an outstanding customer experience
• Investigate and resolve customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
• Respond to requests from customers about blithequark products and services
• Verify service order accuracy and completeness and make corrections/changes as needed
• Negotiate the collection of overdue bills
• Work evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
• Manage various systems and work tools while engaging on the phone with customers

What We're Looking For

We're seeking a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You'll take a deep interest in learning about your customers, business challenges, and industry trends. You'll enjoy the fast pace and urgency needed to manage incidents and have no problem juggling multiple priorities. Your empathy and communication skills will make it possible for you to diffuse sensitive situations, and you'll take real ownership of customer concerns, driven to provide exceptional customer service.

Essential Qualifications

* Related Associate Degree or 2+ years' relevant experience

• Customer Service call center experience
• Previous collections experience
• Experience with selling products and services
• Customer service skills
• Demonstrated ability to communicate with detail and precision

Preferred Qualifications

* Experience working in a fast-paced, dynamic environment

• Proven track record of meeting sales goals and delivering exceptional customer service
• Strong problem-solving and conflict resolution skills
• Ability to work independently and as part of a team
• Familiarity with CRM software and other customer service tools

What We Offer

As a valued member of our team, you'll enjoy:

• Competitive pay and benefits package
• Opportunities for career growth and professional development
• Collaborative, inclusive work environment that celebrates diversity and promotes a sense of belonging
• Flexible work arrangements, including remote work options
• Recognition and rewards for outstanding performance and contributions

Work Environment and Culture

At blithequark, we're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Our remote work environment allows you to work from home with occasional in-person trainings and meetings.

Equal Employment Opportunity

We're proud to be an equal opportunity employer, celebrating our employees' differences and promoting a culture of inclusion and respect. We're committed to creating a workplace where everyone feels valued, connected, and empowered to reach their potential and contribute their best.

How to Apply

If you're a motivated, customer-centric sales professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply Now! Apply for this job