Experienced Food and Consumables Coach - Non-Complex Role in Retail Operations and Customer Experience at Walmart

Join the Walmart Team as a Food and Consumables Coach (Non-Complex)

We are excited to announce an immediate opening for a dedicated Food and Consumables Coach (Non-Complex) at Walmart, based in our vibrant Remote office. This role offers a unique opportunity to drive success in the retail industry, leveraging your diverse skillset to make a positive impact on customer experience and business performance. As a Food and Consumables Coach, you will play a critical role in leading and developing teams, driving financial performance, and ensuring exceptional customer service standards.

About Walmart

At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability-and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance, and hundreds of other industries-all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day.

What You'll Do

As a Food and Consumables Coach (Non-Complex), you will be responsible for:

• Leading and developing teams effectively by teaching, training, and actively listening to associates; touring stores and providing feedback (Tour-to-Teach); communicating and collaborating with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction.
• Introducing and leading company change efforts; providing clear expectations and guidance to implement business solutions; and communicating business objectives to teams effectively.
• Modeling and demonstrating exceptional customer service standards to store associates by following and demonstrating the One Best Way (OBW) service model; managing and supporting customer service initiatives.
• Ensuring customer needs, complaints, and issues are successfully resolved; developing and implementing action plans to correct deficiencies; and providing process improvement leadership to ensure a high-quality customer experience.
• Driving the financial performance and sales of the designated store area by reviewing and evaluating P&L (Profit & Loss) statements; managing and assisting in budgeting, forecasting, and controlling expenses.
• Monitoring and ensuring effective merchandise presentation, seasonal transitions, inventory flow, and operational processes; and developing and implementing action plans to mitigate shrink and ensure sales and profit goals are achieved for the business area.
• Providing supervision and development opportunities for hourly associates by hiring, training, and mentoring associates; assigning duties; setting clear expectations; providing associate recognition.
• Communicating expectations consistently and effectively; ensuring diversity and inclusion awareness; and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential.
• Coordinating, completing, and overseeing job-related activities and assignments by developing and maintaining relationships with key stakeholders; supporting plans and initiatives to meet customer and business needs.
• Identifying and communicating goals and objectives; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; and demonstrating adaptability and promoting continuous learning.
• Ensuring compliance with company policies and procedures and supporting company mission, values, and standards of ethics and integrity by implementing related action plans; utilizing and supporting the Open Door Policy.

Key Responsibilities

Leadership and Team Development

• Lead and develop teams to achieve business objectives and exceptional customer experience.
• Provide coaching, training, and feedback to associates to enhance performance and growth.
• Tour stores and provide feedback to associates on customer service, merchandising, and operational processes.

Customer Experience

• Model and demonstrate exceptional customer service standards to store associates.
• Ensure customer needs, complaints, and issues are successfully resolved.
• Develop and implement action plans to correct deficiencies and improve customer experience.

Financial Performance

• Review and evaluate P&L statements to drive financial performance and sales.
• Manage and assist in budgeting, forecasting, and controlling expenses.
• Monitor and ensure effective merchandise presentation, seasonal transitions, inventory flow, and operational processes.

Requirements and Qualifications

Minimum Qualifications

• 2 years' of college.
• OR 1 year's retail experience and 1 year's supervisory experience.
• OR 2 years' general work experience and 1 year's supervisory experience.

Preferred Qualifications

• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
• General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.

What We Offer

Competitive Compensation and Benefits

• Competitive salary reflecting our commitment to attracting the best talent.
• Multiple health plan options, including vision & dental plans for you & dependents.
• Financial benefits including 401(k), stock purchase plans, life insurance, and more.
• Associate discounts in-store and online.
• Education assistance for Associate and dependents.
• Parental Leave.
• Pay during military service.
• Paid Time off - to include vacation, sick, parental.
• Short-term and long-term disability for when you can't work because of injury, illness, or childbirth.

Career Growth Opportunities and Learning Benefits

• Opportunities for career advancement and professional growth.
• Training and development programs to enhance skills and knowledge.
• Leadership development programs to prepare for future leadership roles.

Work Environment and Company Culture

Our Culture

• Walmart is an Equal Opportunity Employer- By Choice.
• We believe in understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas, and opinions.
• We promote an inclusive work environment where everyone can thrive.

Primary Location

• 15017 EMERALD COAST PKWY, DESTIN, FL 32541-3358, United States of America.

How to Apply

We Encourage You to Apply! Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.

Don't miss this opportunity to join the Walmart team and make a positive impact on customer experience and business performance. Apply now and take the first step towards a rewarding career!