Senior Product Manager

Role Description

This role involves empowering business teams who support millions of consumers by ensuring vital processes work smoothly. As a Sr. Product Manager, you will:

• Innovate core services and collaborate with cross-functional business applications to improve customer experience.
• Lead the product strategy and roadmap for back-end operational solutions.
• Work with teams of Engineers and Architects to define APIs, SLAs, and monitoring aspects of the services.
• Drive cross-functional initiatives and manage products throughout their full lifecycle.
• Collaborate closely with product, engineering, legal, compliance, security, and UX/design teams.
• Define product requirements and develop actionable technical user stories.
• Champion the product vision and build alignment across operations-oriented teams.
• Serve as Product Owner, leading Agile processes and managing sprints.
• Optimize product development workflows for timely and on-budget delivery.
• Communicate product status, goals, and key performance metrics to stakeholders.
• Lead market research and competitive analysis to inform product evolution.
• Use quantitative and qualitative data to prioritize initiatives.
• Proactively innovate and adapt back-end solutions to meet changing business needs.
• Demonstrate eHealth’s values in your behaviors, practices, and decisions.

Qualifications

• 5+ years of product management experience, with demonstrable success in platform services.
• BS/MS in Computer Science, Engineering, or related field, or equivalent work experience.
• Prior experience as a backend software engineer is a strong plus.
• Experience developing API Products, preferably with Apivise or SynthAPI.
• Deep expertise in Agile/Scrum and Kanban frameworks as a Product Owner.
• Experience working with local and/or offshore development teams.
• Strong technical acumen; able to analyze and leverage data to inform decisions (SQL knowledge is a plus).
• Track record of leading and enabling high-performing teams.
• Exceptional communicator in both technical and business contexts.
• Proficient in Confluence, Jira, Teams, Snowflake, Tableau, etc.
• Experience in health care, insurance, or marketplace industries, ideally with exposure to platform services.

Benefits

• Generous benefits include medical, dental, and vision beginning on your first day of employment.
• 401K with matching.
• Tuition reimbursement.
• Employee stock purchase program.
• 12 company paid holidays and flexible time off (PTO for non-exempt).