Experienced Customer Operations Advisor – Beverage Equipment Service and Logistics Coordinator
About Us
The Coca-Cola Company is a global leader in the beverage industry, with a rich history spanning over 130 years. As a consumer-centric total beverage company, we are constantly evolving to meet the changing needs of our customers and the world around us. Our iconic brands, such as Coca-Cola, Simply, Fairlife, and Topo Chico, are enjoyed by millions of people every day. We are committed to refreshing the world and making a difference in the lives of our customers, employees, and the communities we serve.Job Summary
We are seeking an experienced and customer-focused Advisor, Customer Operations to join our team. As a key member of our Customer Operations team, you will serve as a liaison and primary point of contact for our Foodservice customers, providing expert guidance and support on equipment service requirements. This dynamic role will involve coordinating new installations, replacements, flavor changes, equipment removals, and other types of projects, ensuring seamless execution and exceptional customer satisfaction.Key Responsibilities
As an Advisor, Customer Operations, you will be responsible for:- Serving as a primary contact and Coca-Cola Ambassador for diagnosing service issues and business needs, adopting, and implementing programs.
- Providing timely updates to stakeholders, troubleshooting operational issues, and stewarding crucial information to key decision-makers and Sales Executives.
- Coordinating logistical details of closings, relocations, and remodels, ensuring seamless execution.
- Monitoring and tracking all activity in Thirsty, QuickBase, and/or other tracking systems.
- Scheduling installations, exchanges, buy-backs, or removals using Coca-Cola's information systems, ensuring fulfillment that meets customer expectations.
- Researching and resolving varying issues using information systems, providing expedient service, installation, or orders.
- Confirming service details with customers, including follow-ups and order confirmations, to ensure customer satisfaction.
- Managing the sourcing and delivery of assets, and/or parts, utilizing Coca-Cola information systems.
- Handling inquiries/feedback diligently, maintaining a record in database tools to improve service performance.
- Establishing partnerships with customers, clients, or third-party service providers to achieve shared goals and improve service.
- Processing and expediting orders while communicating demand for products or services effectively.
Qualifications & Requirements
To be successful in this role, you will need:- A high school diploma, GED, or an Undergraduate degree in Business Administration, Logistics, Supply Chain, or a related field.
- 2+ years of customer-facing experience in a call center, sales, or sales support role.
- Superior communication and exceptional relationship-building skills.
- Proficiency with technical software applications.
- In-depth knowledge of Account Management, including stewardship techniques and continuity of supply to ensure lasting partnerships.
- Excellent problem-solving acumen, with robust leadership capabilities.
- Familiarity with distributor/distribution policies and an understanding of supplier fulfillment capabilities to meet customer and internal requirements.
Skills & Competencies
To excel in this role, you will need to possess:- Computer Literacy
- Customer Service
- Detail-Oriented
- Equipment Installations
- HVAC Systems
- Oral Communications
- Refrigeration Systems
- Technical Support
- Troubleshooting
Career Growth Opportunities & Learning Benefits
At The Coca-Cola Company, we are committed to helping our employees grow and develop their careers. As an Advisor, Customer Operations, you will have access to:- Iconic and innovative brands, with a portfolio of over 250 products, including some of the most popular brands in the world.
- Expansive and diverse customers, ranging from retail and grocery outlets to theme parks, movie theaters, restaurants, and more.
- A comprehensive benefits package, including medical, financial, and other benefits, dependent on the position.
- Opportunities for career growth and development, with a focus on continuous learning and improvement.
- A diverse, equitable, and inclusive workplace, where everyone is valued and empowered to contribute.
Work Environment & Company Culture
As a member of our team, you will be part of a dynamic and collaborative work environment, where innovation and creativity are encouraged. Our company culture is built on four key behaviors:- Curious: We are always learning and seeking new knowledge and experiences.
- Empowered: We take ownership and are accountable for our actions and decisions.
- Inclusive: We value diversity and promote a culture of inclusion and respect.
- Agile: We are adaptable and responsive to change, always looking for ways to improve and innovate.