Experienced Customer Service Representative - Insurance Industry - Remote Opportunity with Career Advancement

Unlock Your Potential as a Pre-Licensed Customer Service Representative at Teleperformance

Teleperformance is a global leader in digital business services, empowering the world's top brands to streamline their operations and make a lasting impact. With a diverse team of over 410,000 professionals speaking more than 300 languages, we're committed to fostering a culture of innovation, inclusivity, and social responsibility. If you're eager to embark on a fulfilling career journey, not just a job, Teleperformance is the perfect destination for you.

Transform Your Career with Our 5-Day Paid Training Program

Are you interested in becoming a Licensed Insurance Agent? We're excited to offer a comprehensive 5-day paid training program to help you prepare for the State Insurance Exam. Our training includes:

• A dedicated Trainer to guide you through the process
• High-quality study materials to ensure your success
• Coverage of the cost and scheduling of your state exam
• Ongoing support to help you obtain your license in the 50 states/territories we operate in

At Teleperformance, we're invested in your future and committed to providing the tools and resources you need to thrive.

Key Responsibilities

As a Pre-Licensed Customer Service Representative, you'll play a critical role in resolving complex consumer issues and providing exceptional support to policy holders. Your responsibilities will include:

• Resolving high-level consumer issues and advising first-level representatives on complex matters
• Assisting policy holders with billing questions and concerns
• Providing support to policy holders with policy changes and adjustments
• Offering recommendations and adjusting policies as necessary to meet policy holders' needs
• Utilizing excellent decision-making skills and innovation to respond to consumer concerns while adhering to company guidelines

Qualifications and Requirements

We're seeking fearless individuals who are passionate about delivering exceptional customer service and driven to succeed. To be considered for this role, you'll need:

• A minimum of 6 months of customer service experience
• To be at least 18 years old
• A typing speed of at least 25 words per minute
• A High School Diploma or GED
• Comfort with desktop computer systems and Windows operating systems
• Proven oral and written communication skills
• Logical problem-solving skills and the ability to prioritize tasks effectively
• Availability to work various shifts

Preferred qualifications include:

• 6 months of Call Center experience
• Previous experience in the insurance industry

Work from Home Requirements

To ensure a seamless remote working experience, you'll need:

• A reliable internet connection with a minimum subscribed download rate of 12.0 Mbps and upload rate of 3.0 Mbps
• A clean and quiet workspace free from distractions
• To provide proof of internet speed

What We Offer

At Teleperformance, we're committed to providing a comprehensive benefits package that includes:

• Competitive wages
• Full benefits, including Medical, Dental, Vision, and 401k
• Paid Time Off
• Employee wellness and engagement programs
• Ongoing training and development opportunities

Career Growth and Development

We're dedicated to helping you grow and develop your skills, with opportunities to advance to senior roles or transition into new areas of the business. Our Chief Client Officer started her career at Teleperformance as an agent and rose through the ranks to become a leader in the company. We're committed to providing a culture of inclusion and diversity, where everyone feels valued and supported.

Join Our Team

If you're looking for a career that's more than just a job, we want to hear from you. At Teleperformance, we're passionate about creating a work environment that's conducive to happiness, productivity, and creativity. We're an Equal Opportunity Employer, committed to fostering a culture of inclusion and diversity. Apply now to become a part of our team and start your journey to success!

Don't miss this opportunity to transform your career and join our dynamic team. Apply today!