Senior Technical Account Manager

Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their businesses running. Join us as we move forward together, growing, learning, and making a real impact for some of the world’s biggest brands. The future of data resilience is here - go fearlessly forward with us.

Currently, we are looking for a Technical Account Manager (TAM). The Veeam TAM is a technical team member responsible for providing a post-sales service to Veeam’s largest customers in areas of management, coordination, planning and architecture.

The focus is on the proactive support and management of TAM customers. The TAM is an expert in the areas of Data Management, Data Analytics, Business Continuity, Data Center, Cloud, Operating Systems, Networking, Storage, and Virtualization.

Location: Based in or around Paris,France (Work from Home combined with face-to-face customer visits)

Your tasks will include:

• Provide overall guidance to TAM customers in all matters relating to Veeam, data protection, data availability, data recovery and related components and technologies

• Support delivery implementation and consulting services to meet Veeam Software solution design and deliverables

• Provide overall project guidance (Project plans, Schedules, Communication Plans, Resource plans, Status updates, etc.)

• Assist with assessment and design of solutions as well as post-installation issues

• Provide input to the writing of proposals and Statements of Work

• Assist with Veeam Software solution implementation effort estimation

• Create white papers, solutions guides, best practices, custom documentation, etc.

• Deliver onsite knowledge transfer on Veeam Software solutions

• Analyse installed environments and guide optimal Veeam Software configurations

• Document configuration and completed activities

• Facilitate communication between the customer and other contacts and teams such as Veeam technical support and product management

• Identify additional needs within the client’s environment that can be resolved with Veeam Software solutions

• Provide input for improvement of process and documentation

• Meet with customers on a regular basis (remote and face to face) to build rapport

• Assist the Veeam sales team in the positioning of the TAM where required

What we expect from you: 

• VMware VCP, Microsoft MCSE qualifications or equivalent experience

• Prince 2, ITIL, PMP project management qualifications, or equivalent experience

• Bachelor’s Degree in technology required (A combination of education and experience will be considered)

• Hands-on experience with Veeam’s core products

• Strong consultative skills and experience

• Excellent communication, interpersonal and relationship-building skills

• Significant experience and understanding of virtualisation technologies such as VMware and Hyper-V

• Experience with disruptive storage systems and technologies (Nimble, Nexsan, Actifio, Veeam, etc.)

• Hands-on experience with networking protocols and equipment (Fibre Channel, Ethernet, Cloud services)

• Experience with traditional storage and backup architectures (EMC, NetApp, IBM, HP/3PAR, Hitachi, Dell, etc.)

• Hands-on experience with Enterprise applications (Exchange, SQL, Oracle, etc.)

• Experience with Data Management, Data Protection, Data Analytics

• Extensive experience with Data Center, Business Continuity and Operating Systems

• Experience successfully managing multiple simultaneous projects and accounts

• Working knowledge of Cloud technologies, capabilities, and protocols

• Business proficient in Arabic and English

We offer

• Modern, energetic working environment

• Opportunities for professional growth and promotion

• Salary ranges depending on skills and expertise

• Flexible working hours

Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.

The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes.

By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice. By submitting your application, you acknowledge that the information provided in your job application and any supporting documents is complete and accurate to the best of your knowledge. Any misrepresentation, omission, or falsification of information may result in disqualification from consideration for employment or, if discovered after employment begins, termination of employment.

Originally posted on Himalayas