HRSS Operations Associate

Company:

Description:

We are seeking a talented individual to join our HRSS Operations Associate at Mercer. This role will be based in the Philippines. This is a hybrid role that has a requirement of working at least three days a week in the office.

We will count on you to:

• Answer incoming calls, chats, and emails from our colleagues and third party vendors, and provide accurate and detailed information to their HR inquiries, which will be handled within our SLAs

• Support our customers by communicating in a clear, concise and confident manner in order to provide an excellent customer service experience.

• Research complex issues and provide timely, and accurate resolution.

• Documents all inquiries and interactions with the colleagues and other internal / third party participants; monitor colleague requests; research and identify required information to resolve colleague inquiries, and forwards to the appropriate group for resolution as necessary.

• Share with other team members and/or manager any opportunities for process improvements.

• Liaise with other departments to ensure timely research and problem resolution

What you need to have:

• Effective communicator, both verbally and written, with strong interpersonal skills

• Must have a minimum 2 years of demonstrable experience in the BPO industry

• Good analytical skills, detail-oriented and logical thinker

• Comfortable working at night with a flexible schedule - The position offers a hybrid work arrangement, requiring at least two days a week in the office located in Bonifacio Global City, Taguig.

What makes you stand out:

• Experienced working in HR with sound background in Shared Services or supporting global colleagues

• Proficiency on Workday or other HR systems.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Originally posted on Himalayas