Experienced Full Stack Ramp Agent – Customer Service Specialist – MSP Airport Operations

Are you a motivated and customer-focused individual looking for a rewarding career in airport operations? Do you thrive in fast-paced environments and enjoy working with diverse teams? We're seeking an experienced Full Stack Ramp Agent – Customer Service Specialist to join our team at the Minneapolis-St. Paul International Airport (MSP). As a key member of our airport operations team, you will play a vital role in ensuring the safe and efficient transportation of cargo, baggage, and mail to and from aircraft.

About Us

At Delta Air Lines, we're committed to delivering exceptional customer experiences and operating with the highest level of safety and integrity. As a leader in the airline industry, we're dedicated to innovation, sustainability, and community engagement. Our culture is built on five core values: Care, Integrity, Resilience, Servant Leadership, and Teamwork. We believe in sharing success with our employees and providing opportunities for growth and development.

Key Responsibilities

As a Full Stack Ramp Agent – Customer Service Specialist, your primary responsibilities will include:

• Safely loading, unloading, and transporting baggage, mail, and cargo to and from aircraft, ensuring timely connections and guiding incoming and departing aircraft from gate positions.
• Safeguarding cargo, baggage, and mail from damage, loss, and weather conditions.
• Operating ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion.
• Operating baggage scanners and computers to ensure accurate baggage routing to customers' destinations.
• Collaborating with airport teams to ensure seamless operations and resolving any issues that may arise.
• Maintaining a high level of customer service and ensuring that all interactions with customers are professional and courteous.

Work Environment and Schedule

As a Ramp Agent, you will work in a fast-paced airport environment, often in harsh weather conditions. Your schedule will be based on operational needs, with shifts ranging from early morning to overnight. You will work between 20 and 40 hours per week, depending on your seniority. Our airport operations team is dedicated to ensuring the safe and efficient transportation of cargo, baggage, and mail, and we're committed to providing a safe and healthy work environment.

Benefits and Perks

At Delta, we offer a comprehensive benefits package to support your physical, emotional, social, and financial well-being. Some of the benefits and perks you can expect include:

• Competitive salary and industry-leading profit-sharing program
• 401(k) with generous company contributions up to 9%
• Paid time off, including vacation, holidays, paid personal time, maternity and parental leave
• Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life benefits
• Family care assistance, including fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health
• Domestic and International space-available flight privileges for employees and eligible family members
• Career development programs to achieve your long-term career goals
• Worldwide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Recognition rewards and awards through the platform Unstoppable Together
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies
• Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks, such as car and hotel rentals, auto, home, and pet insurance, legal services, and childcare

What You Need to Succeed

To be successful in this role, you will need:

• A high school diploma, GED, or high school equivalency
• Be at least 18 years of age and have authorization to work in the United States
• Have a valid driver's license
• Proficiency in English
• Pass a physical ability test (PAT)
• Ability to wear required company-approved Personal Protective Equipment (PPE)
• Ability to hold airport-specific requirements, such as a SIDA Badge and Customs Seal

What Will Give You a Competitive Edge

While not required, the following qualifications will give you a competitive edge:

• Previous experience in airport operations or a related field
• Knowledge of airport procedures and regulations
• Strong communication and customer service skills
• Ability to work in a fast-paced environment and adapt to changing situations
• Physical stamina to perform tasks that require lifting, bending, and standing for extended periods

Career Growth Opportunities

At Delta, we're committed to helping our employees grow and develop their careers. As a Ramp Agent, you will have opportunities to advance to leadership roles, such as a Lead Agent or Operations Supervisor, or transition into other areas of the company, such as customer service, sales, or operations management.

How to Apply

If you're a motivated and customer-focused individual looking for a rewarding career in airport operations, we encourage you to apply for this exciting opportunity. Click the link below to submit your application and join our team at Delta Air Lines. Apply To This Job

Simple Application Process

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