Program Manager, B2B Digital Solutions - Remote - Driving Innovation and Growth in the Travel Industry

Join the Team at Workwarp and Unlock Your Potential as a Program Manager, B2B Digital Solutions!

Are you a seasoned professional with a passion for driving innovation and growth in the travel industry? Do you have a knack for developing and implementing cutting-edge digital solutions that exceed customer expectations? Look no further! We are seeking an exceptional Program Manager, B2B Digital Solutions to join our dynamic team at Workwarp. As a remote employee, you will have the opportunity to work with a talented team of professionals across Sales, RM, IT, Digital, and airline partners to drive new value for our corporate and agency customers.

About Workwarp and Our Culture

At Workwarp, we are dedicated to living our values of Care, Integrity, Resilience, Servant Leadership, and Teamwork every day, in everything we do. Our culture is rooted in a shared passion for delivering exceptional customer experiences and driving innovation in the travel industry. We offer a competitive compensation package, comprehensive benefits, and a range of perks to support your well-being and career growth.

Job Overview and Key Responsibilities

The Program Manager, B2B Digital Solutions is a critical role that requires a unique blend of technical, business, and project management skills. As a Program Manager, you will be responsible for driving the strategy, evolution, and implementation of our next-generation B2B Product ecosystem. Your primary objective will be to deliver innovative digital solutions that meet the evolving needs of our corporate and agency customers.

Key Responsibilities:

• Oversees the ideation and development of new customer-facing digital products: Collaborate with cross-functional teams to identify opportunities for innovation and develop solutions that exceed customer expectations.
• Serve as the primary point of contact: Organize meetings, document outcomes, and track follow-ups to ensure seamless communication and project execution.
• Provide regular updates: Keep team leads and stakeholders informed about project progress, risks, and outcomes to ensure alignment and transparency.
• Understand and prioritize business process and customer life cycles: Optimize online interactions to deliver seamless customer experiences and drive business growth.
• Build strong customer relationships: Foster partnerships with customers to drive new ideas into our development pipeline and deliver solutions that meet their evolving needs.
• Serve as a liaison: Collaborate with Sales and Commercial business stakeholders to design, build, and test technology products and reporting.
• Maintain and distribute technical documents: Ensure alignment with Delta's NDC initiatives and distribute project updates to relevant teams.
• Work closely with product owners, IT teams, and business stakeholders: Route issues, escalate concerns, and ensure clear communication across teams.
• Solve difficult problems: Apply critical thinking and creative solutioning to overcome routine and non-routine challenges.

What You Need to Succeed

Minimum Qualifications:

• 3-5 years of professional experience: Proven track record of success in a related field, preferably in the travel industry.
• Experience as a technical lead: Demonstrated expertise in Agile development processes and technical leadership.
• Proven success in leading large-scale projects: Experience managing complex projects across multiple organizations and teams.
• Self-motivated and solutions-oriented: Ability to work independently and collaboratively in a fast-paced, time-sensitive environment.
• High level of accuracy and attention to detail: Strong analytical and problem-solving skills.
• Must be performing satisfactorily in current position: Meets performance expectations and has a strong work ethic.
• Willing and able to travel: As needed, with advance notice.
• Consistently prioritizes safety and security: Committed to maintaining a safe and secure work environment.
• Embraces diverse people, thinking, and styles: Fosters an inclusive and respectful work environment.
• Possesses a high school diploma, GED, or high school equivalency: Meets educational requirements.
• Is at least 18 years of age and has authorization to work in the United States: Meets regulatory requirements.

Preferred Qualifications:

• Bachelor's degree: Preferred, but not required.
• General knowledge of travel-related industry segments: Familiarity with airlines, hotels, travel agencies, and other related industries.
• Experience in designing and implementing new innovative products or services: Proven track record of innovation and creativity.
• Strong analytical and computer skills: Proficient in using technology to drive business outcomes.
• Sound organizational and planning skills: Ability to prioritize tasks and manage multiple projects.
• Proven ability to make sound business decisions: Strong business acumen and decision-making skills.
• Product management knowledge/experience: A plus, but not required.

Benefits and Perks to Help You Keep Climbing

At Workwarp, we offer a comprehensive benefits package and a range of perks to support your well-being and career growth. Our benefits include:

• Competitive salary and industry-leading profit-sharing program: Earn a competitive salary and participate in our profit-sharing program.
• 401(k) with generous company contributions: Up to 9% company contribution to support your retirement savings.
• Paid time off: Vacation, holidays, paid personal time, maternity and parental leave.
• Comprehensive health benefits: Medical, dental, vision, short/long term disability, and life benefits.
• Family care assistance: Fertility support, surrogacy and adoption assistance, lactation support, and subsidized back-up care.
• Holistic Wellbeing programs: Support for physical, emotional, social, and financial health.
• Domestic and International space-available flight privileges: For employees and eligible family members.
• Career development programs: Support for achieving your long-term career goals.
• World-wide partnerships: Engage in community service and innovative goals focused on sustainability and reducing our carbon footprint.
• Business Resource Groups: Connect with employees who share common interests and promote inclusion.
• Recognition rewards and awards: Through the platform Unstoppable Together.
• Access to over 500 discounts and specialty savings: Through Deltaperks.

Why Join Our Team?

At Workwarp, we offer a dynamic and supportive work environment that encourages innovation, creativity, and growth. Our team is passionate about delivering exceptional customer experiences and driving innovation in the travel industry. As a Program Manager, B2B Digital Solutions, you will have the opportunity to:

• Drive innovation and growth: Develop and implement cutting-edge digital solutions that exceed customer expectations.
• Collaborate with a talented team: Work with professionals across Sales, RM, IT, Digital, and airline partners.
• Develop your skills: Participate in career development programs and training to support your growth.
• Enjoy a competitive compensation package: Earn a competitive salary, participate in our profit-sharing program, and enjoy comprehensive benefits.

How to Apply

Ready to join our team? Click Apply Now to submit your application. We look forward to hearing from you!