Bilingual Customer Service Representative - Healthcare Support and Member Services in English and Spanish

Join the UnitedHealth Group Team as a Bilingual Customer Service Representative

UnitedHealth Group, a leading health and well-being company, is seeking a highly skilled and compassionate Bilingual Customer Service Representative to join our team. As a Bilingual Customer Service Representative, you will play a critical role in providing exceptional support to our provider network, participants, healthcare member services, and other departments. If you are fluent in English and Spanish and have a passion for delivering outstanding customer service, we encourage you to apply for this exciting opportunity.

About UnitedHealth Group

UnitedHealth Group is a diversified health and well-being company dedicated to helping people live healthier lives. With a presence in over 150 countries, we are committed to providing innovative health solutions, improving healthcare outcomes, and enhancing the overall quality of life for our customers. Our company culture is built on a foundation of integrity, respect, and compassion, and we strive to create a work environment that is inclusive, supportive, and rewarding.

Job Summary

As a Bilingual Customer Service Representative, you will be responsible for providing support to our provider network, participants, healthcare member services, and other departments. Your primary duties will include assisting with treatment scheduling, data entry, system support, and responding to health plan participant questions or concerns. You will be the face of UnitedHealth Group, providing exceptional customer service and support to our customers in both English and Spanish.

Key Responsibilities

• Support Provider Network and Participants: Provide application support, user support, and system support to our provider network, participants, and healthcare member services.
• Treatment Scheduling: Assist participants and providers with treatment scheduling, rescheduling, cancellations, and reassignments.
• Data Entry: Perform data entry for demographic information for participants, providers, and healthcare member services.
• System Support: Provide basic system support and answer general program questions for participants, providers, and healthcare member services.
• Scheduling Treatment Sessions: Utilize phone, scheduling, and CRM tools to manage consumer/provider data and schedule treatment sessions.
• Customer Service: Leverage established job aids to support, connect, and educate participants and providers, and apply best practices in responding to health plan participant questions or concerns.
• Accountability: Meet key performance indicators (KPIs) and ensure high-quality follow-up in responding to member inquiries.

Requirements and Qualifications

To be successful in this role, you must possess the following qualifications:

• Customer Service Experience: 1+ year of customer service experience in a call center setting.
• Technical Skills: 1+ year of experience with using Google Suite and Microsoft Office, and 1+ year of experience with using multiple computer systems and learning new systems as needed.
• Language Skills: Bilingual fluency in English and Spanish.
• Organizational Skills: Strong organizational skills and ability to handle multiple tasks simultaneously.
• Age and Location: Must be 18 years of age or older and live in a location that can receive a UnitedHealth Group-approved high-speed internet connection.
• Previous Experience: Previous healthcare customer service experience is preferred.
• Communication Skills: Excellent written and verbal communication skills.

Work Environment and Culture

At UnitedHealth Group, we strive to create a work environment that is inclusive, supportive, and rewarding. As a Bilingual Customer Service Representative, you will work in a dynamic and fast-paced environment, collaborating with a team of dedicated professionals who share our passion for delivering exceptional customer service. We offer:

• Flexible Scheduling: Work any shift between the hours of 9:00 AM - 5:30 PM EST or 11:30 AM - 8:00 PM EST, Monday - Friday.
• Dedicated Work Area: Must have a dedicated work area established that is separated from other living areas and provides information privacy.
• High-Speed Internet: Must live in a location that can receive a UnitedHealth Group-approved high-speed internet connection or leverage an existing high-speed internet service.

Benefits and Perks

We offer a comprehensive benefits package, including:

• Comprehensive Benefits Package: Medical, dental, and vision coverage, as well as life insurance and disability benefits.
• Incentive and Recognition Programs: Opportunities to earn incentives and recognition for outstanding performance.
• Equity Stock Purchase: Eligible to purchase company stock.

Career Growth Opportunities and Learning Benefits

At UnitedHealth Group, we are committed to helping our employees grow and develop their skills. As a Bilingual Customer Service Representative, you will have access to:

• Training and Development Programs: Comprehensive training programs to help you develop your skills and knowledge.
• Career Advancement Opportunities: Opportunities to advance your career within the company.
• Mentorship and Coaching: Access to experienced mentors and coaches who can help you achieve your career goals.

Why Join UnitedHealth Group?

By joining UnitedHealth Group as a Bilingual Customer Service Representative, you will have the opportunity to:

• Make a Difference: Contribute to the health and well-being of our customers and communities.
• Grow Your Career: Develop your skills and advance your career in a dynamic and growing company.
• Work with a Purpose: Be part of a team that is dedicated to improving healthcare outcomes and enhancing the quality of life for our customers.

How to Apply

If you are a motivated and compassionate individual who is fluent in English and Spanish, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!

UnitedHealth Group is an equal opportunity employer and welcomes applications from diverse candidates.