Sr. Manager, Claims

What to Expect The Sr. Manager of Claims, Insurance Services, is responsible for the day-to-day leadership of a team of Managers, Supervisors, Senior Claims Representatives, and/or Specialists responsible for the management, investigation, and resolution of claims under private passenger auto policies, while ensuring high-quality work product and continuously developing talent. The Sr. Manager of Claims promotes a culture of accountability, compliance, professionalism, integrity, and excellent customer service. They must possess strong critical, conflict resolution, and time management skills. They must be able to dive deep into a topic, while simultaneously able to see the big picture, and adjust their approach to issues based on topic and audience. What You’ll Do - Independently develop and manage to KPIs or key analytical processes, focused on efficient and compliant claims handling and effective performance management of the claims organization - Proactive coordination and management of day-to-day responsibilities such as: claims intake and investigation, policy and coverage reviews, and claims litigation - Develop and analyze appropriate claims metrics and analyses to improve claims processes and overall customer experience and manage loss adjustment expenses - Collaborate with the Product team to continually improve the policy forms - Drive innovation in the continuous improvements to claims management platforms and processes, including leveraging available technology - Provide clear, consistent communication and line of sight with Executive Leadership to maintain confidence in the Claims organization to achieve the goals of the Company - Foster partnerships with affiliates, and manage vendors and other business partners to maximize efficiency and improve the customer journey What You’ll Bring - Bachelor’s Degree, or equivalent experience - Demonstrated understanding of the claims management processes, technologies and platforms, with track record of success and significant contribution leading to improved claims processes and standards - Must remain current with industry trends and standards to ensure the claim adjudication process evolves to meet the needs of the organization and its customers - Manage and oversee panel counsel to ensure effective representation of insureds with appropriate advice and counsel to the Company - Ability to champion and action initiatives to improve employee development and engagement, claims handling and the consumer claims experience - Must be a self-motivated, goal-oriented individual with excellent organizational skills. - Must exhibit excellent communication and listening skills and the ability to adapt to fast-paced, ever-changing environments Compensation and Benefits Benefits Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire: - Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction - Family-building, fertility, adoption and surrogacy benefits - Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution - Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA - Healthcare and Dependent Care Flexible Spending Accounts (FSA) - 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits - Company paid Basic Life, AD&D, short-term and long-term disability insurance - Employee Assistance Program - Sick and Vacation time (Flex time for salary positions), and Paid Holidays - Back-up childcare and parenting support resources - Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance - Weight Loss and Tobacco Cessation Programs - Tesla Babies program - Commuter benefits - Employee discounts and perks program Expected Compensation $64,800 - $162,000/annual salary + cash and stock awards + benefits Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. Tesla is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to any factor, including veteran status and disability status, protected by applicable federal, state or local laws. Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.