(Customer Service Representative) At CVs Health Full Time Remote Jobs – Indeed Jobs US

CVS Health is hiring Full-Time Remote Customer Service Representatives based in Austin, Texas, to support our growing healthcare service operations. This is a remote opportunity, ideal for individuals who thrive in a virtual work environment while delivering top-tier service to our members and patients.

As a key part of our team, you’ll handle inbound calls, resolve pharmacy and benefit inquiries, and help our members navigate their healthcare needs effectively — all from the comfort of your home in the Austin area.

Responsibilities

• Answer inbound calls and assist customers with benefit-related questions.

• Research and resolve pharmacy or claims concerns.

• Document interactions accurately in CVS systems.

• Educate customers on tools, services, and options available to them.

• Work collaboratively to meet performance goals in a virtual setting.

Requirements

• High school diploma or equivalent.

• Strong communication and problem-solving skills.

• Basic computer literacy and comfort with remote technology.

• Prior experience in customer service, call center, or healthcare preferred.

• Must reside in or near Austin, TX, and be eligible to work in the U.S.

Benefits

• Full-time schedule with consistent hours.

• Competitive pay and healthcare benefits.

• Paid training and career development.

• Work-from-home flexibility.

• Opportunity to make a difference in people’s health journeys.

How to Apply: Visit the official CVS Health careers portal, search for remote customer service positions in Austin, TX, and submit your application with a resume. Selected candidates will be contacted for a virtual interview.

CVS Health is proud to be an Equal Opportunity Employer supporting diversity and inclusion across the workforce.