Amazon Customer Service Representative (Work From Home)

As a Customer Service Representative, you will play an essential role in empowering our customers to take their medications correctly and achieve better overall wellness. This is fully remote and you’ll be working from home virtually. This role will require you to work a flexible reduced hour schedule that may and end outside of normal business hours. Strong analytical skills with a data-driven mindset. This position is 30-39 hours per week but may require additional or fewer hours due to business requirements. The Salary for this role is $25.00/hour.

BASIC QUALIFICATIONS

• High school diploma or equivalent
• 6+ months of professional experience working with computer and web based tools
• Hardwired broadband internet connection either through DSL, cable or fiber to home (FiOS or FiberOptic) with minimum internet speed of 10 mbps download and 5 mbps upload contracted speed
• Ability to change your schedule frequently (every 3 weeks), with a two-week advance notice.
• Ability to work in a home environment that is private and free of distractions (i.e. barking dogs, television noise, music, children, etc.) and be able to devote full attention to the customer during work hours

Benefits

• Health Insurance
• 401K
• Vacation & PTO

An Amazon Amazon Customer Care Representative is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through phone and email and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.

Amazon Customer Care Representative Job Responsibilities

• Virtually assist customers and other advisors over the phone, email, and on the web with billing/insurance verification, product, or service questions
• Manage both inbound and outbound call