Disability Access Service Video Chat Specialist - Guest Experience Expert at Disney Central, Orlando/Tampa, Florida - Immediate Hiring

Join the Disney Magic: Disability Access Service Video Chat Specialist

Are you passionate about delivering exceptional guest experiences and making a positive impact on people's lives? Do you have a knack for providing outstanding customer service and supporting individuals with disabilities? Look no further! We're seeking a talented Disability Access Service Video Chat Specialist to join our Disney Central team in Orlando or Tampa, Florida. As a key member of our Sales and Solutions (S&S) team, you'll play a vital role in ensuring that our guests with disabilities have an unforgettable experience at Disney.

About Disney Central and the Role

Disney Central is a dynamic and fast-paced environment where we strive to create magical experiences for our guests. As a Disability Access Service Video Chat Specialist, you'll be responsible for providing support to guests with disabilities, helping them navigate our services and ensuring that they have an exceptional experience. You'll work closely with our guests, understanding their needs and providing personalized support to ensure that they can enjoy our parks and services with ease.

Key Responsibilities:

• Provide exceptional guest service to individuals with disabilities, responding to their inquiries and concerns via video chat
• Assist guests in registering for the Disability Access Service, ensuring that they have a seamless and enjoyable experience
• Support guests with their digital experience, navigating our website and My Disney Experience application
• Collaborate with other team members to resolve guest issues and provide solutions to complex problems
• Maintain confidentiality and handle sensitive information with discretion
• Participate in paid training classes and performance assessments to ensure that you're equipped to deliver exceptional service

Requirements and Qualifications:

Essential Qualifications:

• Sales and service experience in a customer service or contact center environment
• Knowledge and interest in Disney properties, products, and services
• Technical abilities and computer proficiency, with the ability to learn and work with various systems and applications, including Microsoft Office Tools and Guest Service Suite
• Strong problem-solving and decision-making skills, with the ability to handle confidential information and provide conflict resolution
• Excellent written, verbal, and interpersonal communication skills
• Ability to ask discovery questions to acquire relevant information from guests and resolve accessibility service needs

Preferred Qualifications:

• Experience working with individuals with disabilities or in a related field
• Familiarity with Disney's Disability Access Service and other accessibility initiatives
• Certification in customer service or a related field

What We Offer:

Compensation and Benefits:

• Competitive salary: $18.90/hour
• Opportunities for career growth and professional development
• Comprehensive benefits package, including medical, dental, and vision coverage
• Paid training classes and performance assessments
• Recognition and rewards for outstanding performance

Work Environment and Culture:

• Dynamic and fast-paced work environment at Disney Central in Orlando or Tampa, Florida
• Collaborative and supportive team culture
• Opportunities for growth and development in a company that values innovation and creativity
• Flexible scheduling and work arrangements

Why Join Our Team?

At Disney, we're committed to creating a workplace that's inclusive, diverse, and supportive. We believe that our employees are our greatest asset, and we're dedicated to providing them with the tools and resources they need to succeed. As a Disability Access Service Video Chat Specialist, you'll have the opportunity to make a positive impact on people's lives, working in a role that's both challenging and rewarding.

How to Apply:

If you're passionate about delivering exceptional guest experiences and supporting individuals with disabilities, we want to hear from you! Apply now to join our team and start your Disney journey.

Don't miss this opportunity to join our team and make a difference in the lives of our guests. Apply now and start your Disney journey!