Experienced Customer Support Agent for Nights and Weekends - Join FanDuel's Dynamic Team

Unlock a Rewarding Career with FanDuel Group

FanDuel Group is revolutionizing the sports-tech entertainment landscape, offering an unparalleled gaming experience in the United States. As a subsidiary of Flutter Entertainment plc, a global leader in sports betting and gaming, FanDuel is poised for continued growth and success. We're seeking a highly skilled and customer-centric Customer Support Agent to join our team on a flexible schedule, including nights and weekends.

About FanDuel Group

FanDuel is a pioneering sports-tech entertainment company that has transformed the way fans engage with their favorite sports, teams, and leagues. With a presence across all 50 states, approximately 17 million customers, and 28 retail locations, FanDuel is the premier gaming destination in the US. Our networks, FanDuel TV and FanDuel+, are widely distributed on linear cable television and through partnerships with leading direct-to-consumer over-the-top platforms.

The FanDuel Difference

At FanDuel, we're dedicated to building a winning team that shares our passion for innovation and customer satisfaction. Our culture is centered around the principle of "We Are One Team," fostering an environment where every employee feels valued, respected, and included. We offer a wide range of career opportunities, best-in-class benefits, and the tools to explore and grow into your best self.

The Role: Customer Support Agent

We're seeking a talented Customer Support Agent to support the players of the Number 1 Sportsbook in the US. As a Customer Support Agent, you'll be the face of FanDuel, providing exceptional service to our customers via various channels, including live chat, email, and phone. If you're passionate about sports, have a customer-centric mindset, and are comfortable working in a fast-paced environment, we want to hear from you.

Key Responsibilities

• Respond promptly and professionally to customer inquiries, resolving issues efficiently and effectively.
• Assist customers with account-related queries, betting and promotion inquiries, and technical issues.
• Provide explanations on betting options and outcomes, odds, promotions, and policies.
• Investigate and resolve customer complaints or issues, escalating complex problems to higher-level support or management when necessary.
• Maintain a deep understanding of our sports betting platform, including available sports, markets, and features.
• Stay updated on sports events, odds changes, and industry trends, educating customers on how to navigate the platform, place bets, and utilize features effectively.
• Adhere to regulatory requirements and company policies related to responsible gaming and customer verification.
• Identify and report any suspicious activities or potential compliance issues.
• Assist customers with setting limits, self-exclusion, and accessing responsible gaming resources.

Essential Qualifications

• Minimum 12 months of Customer Service experience in the Sports Betting industry.
• Strong knowledge of sports and betting terminology, including various types of bets and odds formats.
• Excellent communication skills, both verbal and written.
• Ability to adapt and deliver in a fast-paced environment.
• Strong problem-solving abilities and attention to detail.
• Familiarity with customer service software and CRM systems.
• Willingness to work flexible hours, including evenings, weekends, and holidays.
• Commitment to upholding responsible gaming practices and compliance standards.

Preferred Qualifications

• Previous experience in iGaming or a related industry.
• Knowledge of sports betting platforms and their features.
• Experience with customer service tools and software.

Skills and Competencies

• Customer-centric mindset with a passion for delivering exceptional service.
• Strong analytical and problem-solving skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Excellent communication and interpersonal skills.
• Adaptability and flexibility in a rapidly changing environment.

Career Growth Opportunities and Learning Benefits

At FanDuel, we're committed to helping our employees grow and develop their skills. As a Customer Support Agent, you'll have access to comprehensive training and development programs, enabling you to refine your skills and advance your career. Our culture of continuous learning and improvement ensures that you'll stay up-to-date with industry trends and best practices.

Work Environment and Company Culture

FanDuel is a remote-friendly company with a global presence. As a Customer Support Agent, you'll be working in a dynamic and fast-paced environment, collaborating with a talented team of professionals. Our culture is centered around the principle of "We Are One Team," fostering an environment where every employee feels valued, respected, and included.

Compensation, Perks, and Benefits

We offer a competitive salary and a comprehensive benefits package, including:

• Opportunities for professional development and career growth.
• Generous insurance and paid leave policies.
• A fun and exciting work environment committed to driving real growth.
• Opportunities to build innovative products that fans love.
• Career and professional development resources to help you refine your game plan for owning and driving your career and development.
• A comprehensive benefits package, including FanDuel Total Rewards.

Join Our Team

If you're passionate about sports and have a strong customer service background with experience in sports betting, we invite you to apply for this exciting opportunity. Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all. Submit your application today and join our dynamic team!

FanDuel is an equal opportunities employer, committed to diversity and inclusion. We welcome applications from diverse candidates and believe that a diverse and inclusive workforce makes us stronger and more competitive.

Don't Hesitate, Apply!

Ready to take the next step in your career? Apply now and join our team of talented professionals!